Streams from NYJMC Centralcast are offline (Create Terrestrial stream affected)

Incident Report for Orb Group

Postmortem

Summary

Two separate power outages at a network carrier facility in New York, NY affected the transit path used by multiple terrestrial streams, resulting in service interruptions.

Customer Impact

Customers whose streams used the affected network path experienced interruptions during the two incidents.

Incident Timeline

First incident: October 19 at 20:38 ET through October 20 at 04:36 ET.
Second incident: October 20 at 17:11 ET through October 20 at 23:40 ET.

Root Cause

A power fault at the network carrier’s New York facility disrupted the network transit path supporting affected client services.

Resolution

Power was restored to the facility, restoring affected services to a stable state. The network provider states the outage has cleared.

Posted Oct 21, 2026 - 22:41 PDT

Resolved

NYJMC linear streams remain stable, and the network provider has confirmed that the impact has ended. We will continue to monitor and post additional status updates if any further interruptions occur.

Posted Oct 20, 2026 - 06:57 PDT

Monitoring

Our monitoring platforms indicate that the streams from NYJMC Centralcast has been restored.

We are continuing to monitor for stability and awaiting confirmation from the network provider. We will provide more updates once the information is available.

Thank you for your patience and understanding in this matter.

Posted Oct 20, 2026 - 02:15 PDT

Update

The network provider has updated that the device recovery efforts continue to progress.

We will provide more updates as the repair progresses.

Thank you for your patience and understanding in this matter.

Posted Oct 20, 2026 - 01:54 PDT

Identified

The network provider has identified issues with facility related conditions at a colocation site in Manhattan, NY, affecting services.

Repair efforts are underway. We will provide more updates as the repair progresses.

Thank you for your patience and understanding in this matter.

Posted Oct 19, 2026 - 23:32 PDT

Update

The issue has been isolated to the national network provider who has escalated the matter to its highest priority level for further investigation.

Thank you for your patience and understanding in this matter.

Posted Oct 19, 2026 - 22:14 PDT

Update

We are continuing to investigate this issue with the network provider and NYJMC.

Thank you for your patience in this matter

Posted Oct 19, 2026 - 21:08 PDT

Update

We are continuing to investigate this issue with the network provider and NYJMC

Posted Oct 19, 2026 - 20:08 PDT

Update

We are continuing to investigate this issue with the network provider and NYJMC.

Posted Oct 19, 2026 - 19:11 PDT

Update

The NYJMC outage may impact the HD64 transmissions scheduled for 2200 ET and 2300 ET today, and the 0000 ET for Tuesday.

Posted Oct 19, 2026 - 18:17 PDT

Investigating

Starting at 00:51 UTC (20:51 ET); 21 Oct 2026; all of the NYJMC Centralcast streams are reporting as offline. At this time, Orb is unable to confirm the operational status for the onsite networking equipment. Once service is restored, this status message will be cleared.

Posted Oct 19, 2026 - 18:12 PDT

This incident affected: Interconnection Local Live Linear Streaming (Terrestrial) and Interconnection National Program Feeds (Terrestrial).