All Systems Operational

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Welcome to Edisen real-time information on system status and security. A note will be posted here if there are any interruptions in service and scheduled service events.

Uptime over the past 90 days. View historical uptime.
Edisen Portal Operational
PitchBlue Feed Reports Operational
PitchBlue Formatic Operational
PitchBlue MagnuBoxes (Terrestrial) Operational
sIX MagnuBoxes (Terrestrial) Operational
sIX Live Linear Streaming (Terrestrial) Operational
sIX HD-64 Linear Stream ? Operational
sIX HD-65 Linear Stream ? Operational
NPR Connectivity Operational
Edisen Advertio Cloud Operational
sIX National Streams ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 19, 2025

No incidents reported today.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025
Interconnection Document Update Notification: January 15, 2025
Resolved - The following Interconnection System Documents have been updated and are now avaiable for review at the Interconnection KnowledgeBase (https://help.edisen.com/en/collections/3570158-service-interconnection-six).

Service Interconnection (sIX) Local GUI User Guide - Last Updated on January 15, 2025
https://help.edisen.com/en/articles/9854351-service-interconnection-six-local-gui-user-guide-last-updated-on-january-15-2025
Jan 15, 16:44 PST
Edisen Edge (formerly MagnuBox) Upgrade for sIX Footprint (Primary Servers)
Completed - The scheduled maintenance has been completed.
Jan 15, 15:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 13:30 PST
Scheduled - On Wednesday, January 15th, from 4:30PM - 6:30PM ET (1:30PM - 3:30PM PT), the Edisen Support Team will coordinate a sIX System Maintenance Window to perform a software upgrade on your sIX Edisen Edge Primary Device.

Once the upgrade is applied your sIX Edisen Edge Device will reboot. There should be no station intervention required and the upgrade should conclude within 5 minutes once initiated.

There will be no impact to file delivery, service, linear delivery service or NPR data delivery service.

The Maintenance Window will be completed, and normal activity should resume no later than 6:30 PM ET (3:30 PM PT).

In the event that a service disruption does occur during this window, no action is needed from sIX sites. The Edisen support team will reach out to you.

If a service disruption occurs after this window has closed, please contact the Edisen OSC:

• 1(866) 748 - 4467 Ext. 2
• 1(866) 74-VIGOR Ext. 2
Jan 13, 13:09 PST
Access Issues with Collections
Resolved - Resolved: The permissions issue that may have prevented some users from accessing their collections and assets has been resolved.

All services are now operating normally. If you experience any further issues, please contact Edisen Support for assistance.

Thank you for your patience while we addressed this matter.
Jan 15, 08:16 PST
Identified - Update: We have identified a permissions issue that may have prevented some users from accessing their collections and assets.

Our team is currently testing the fix and working with reporting parties to confirm that the issue has been resolved.

Thank you for your patience as we complete this process. Further updates will be provided as needed. If you continue to experience issues, please contact Edisen Support.
Jan 15, 08:14 PST
Investigating - Investigating: We are currently investigating reports from Edisen users regarding issues accessing collections. This issue has been escalated and is being actively addressed by Edisen software engineering staff.

We will provide updates as more information becomes available. Thank you for your patience. If you have immediate concerns, please contact Edisen Support.
Jan 15, 07:54 PST
Jan 14, 2025
Edisen Maintenance Window: OneVigor Software Upgrade (1/14/25)
Completed - The scheduled maintenance has been completed.
Jan 14, 18:47 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 17:00 PST
Scheduled - On Tuesday, January 14th, from 8PM-11PM ET (5PM-8PM PT), the Edisen Support Team will coordinate a OneVigor software upgrade to the Production Environment.

During this maintenance window, no operational impact is anticipated. In the event a service disruption does occur during this window, no action is needed from service recipients.

The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT)
Jan 13, 13:04 PST
Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Investigating: Brief Edisen Edge Connectivity Issue
Resolved - Update: Edisen Edge Connectivity Issue Resolved

An isolated issue in one of the hosts within our events cluster temporarily disrupted message processing from Edisen Edge devices. This resulted in a brief backlog that was cleared as other hosts within the auto-scaling group processed the delayed messages.

The affected host has been restored, and services are operating normally. Our development team is aware of this issue and is actively working to implement measures to prevent its recurrence.

We appreciate your patience and will provide further updates as necessary. If you encounter any issues, please contact Edisen Support.

Email: sixtickets@edisen.com
Phone: 1(866) 748-4467 Ext. 2
Jan 10, 08:58 PST
Identified - Update: Edisen Edge Connectivity Issue

A preliminary investigation suggests that an issue with events processing within Edisen's AWS infrastructure may have caused the disruption to Edisen Edge services during the impacted period.

The investigation is ongoing to ensure services remain stable. Connectivity has been fully restored to all devices since 09:11 ET (06:11 PT), and operations are confirmed to be normal.

At this stage of the investigation, we do not believe the Edisen Edge Local GUI experienced any impact on stream-switching functionality during this event.

Further updates will be provided as we continue to analyze the root cause.
Jan 10, 07:20 PST
Investigating - We are investigating alerts indicating that some Edisen Edge devices appeared offline for approximately 6 minutes on 10 January 2025, from 09:05 to 09:11 ET (06:05 to 06:11 PT). This may have caused interruptions to file delivery, Global GUI, and Local GUI services, which should now be resolved.

Our engineering team is verifying that all devices have fully restored connectivity and are stable while working to identify the root cause of the issue. Further updates will be provided on this status page as more information becomes available.
Jan 10, 06:22 PST
Jan 9, 2025

No incidents reported.

Jan 8, 2025
Edisen Maintenance Window: OneVigor Software Upgrade (Staging Environment)
Completed - The scheduled maintenance has been completed.
Jan 8, 17:58 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 16:00 PST
Scheduled - On Wednesday, January 8th, from 7PM-9PM ET (4PM-6PM PT), the Edisen Support Team will coordinate a OneVigor software upgrade to the Staging Environment.

During this maintenance window, no operational impact is anticipated. In the event a service disruption does occur during this window, no action is needed from service recipients.

The Maintenance Window will be completed, and normal service should resume no later than 10PM ET (8PM PT).
Jan 8, 11:34 PST
Edisen Edge (formerly MagnuBox) Upgrade for sIX Footprint (Secondary Servers)
Completed - The scheduled maintenance has been completed.
Jan 8, 15:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 13:30 PST
Scheduled - On Wednesday, January 8th, from 4:30PM - 6:30PM ET (1:30PM - 3:30PM PT), the Edisen Support Team will coordinate a sIX System Maintenance Window to perform a software update on your sIX Edisen Edge Secondary Device.

Once the update is applied your sIX Edisen Edge Device will reboot. There should be no station intervention required and the update should conclude within 5 minutes once initiated.

There will be no impact to file delivery, service, linear delivery service or NPR data delivery service.

The Maintenance Window will be completed, and normal activity should resume no later than 6:30 PM ET (3:30 PM PT).

In the event that a service disruption does occur during this window, no action is needed from sIX sites. The Edisen support team will reach out to you.

If a service disruption occurs after this window has closed, please contact the Edisen OSC:

• 1(866) 748 - 4467 Ext. 2
• 1(866) 74-VIGOR Ext. 2
Jan 6, 09:29 PST
Jan 7, 2025
Edisen Maintenance Window: OneVigor Software Upgrade (Staging Environment)
Completed - The scheduled maintenance has been completed.
Jan 7, 19:57 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 17:00 PST
Scheduled - On Tuesday, January 7th, from 8PM-11PM ET (5PM-8PM PT), the Edisen Support Team will coordinate a OneVigor software upgrade to the Staging Environment.

During this maintenance window, no operational impact is anticipated. In the event a service disruption does occur during this window, no action is needed from service recipients.

The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).
Jan 6, 08:01 PST
Scheduled Maintenance Notification: AWS Direct Connect Endpoint in Ashburn, VA
Completed - Cancelled - AWS Direct Connect Planned Maintenance

AWS has informed us that the planned maintenance for the AWS Direct Connect endpoint, originally scheduled for Wednesday, 8 January 2025, from 03:00 GMT to 07:00 GMT, has been cancelled.

Edisen will create a new status page notification if and when AWS announces future maintenance windows.

Thank you for your understanding. If you have any questions, please contact Edisen Support.
Jan 7, 07:48 PST
Scheduled - On Tuesday, 7 Jan 2025, from 10:00 PM ET to Wednesday, 8 Jan 2025, 2:00 AM ET (7 Jan 7:00 PM PT to 11:00 PM PT), AWS will be conducting maintenance on their Direct Connect endpoint located in Ashburn, VA.

During this maintenance window, sIX Service Recipients' Edisen Edge device connectivity to the Edisen Cloud Environment Infrastructure and associated tasks may be impacted.

The maintenance is expected to be completed, with normal service resuming no later than Wednesday, 8 Jan 2025, 2:00 AM ET (7 Jan 2025, 11:00 PM PT).

If a service disruption occurs during this window, no action is required from sIX sites.

If connectivity or task processing issues persist after the maintenance window has ended, please contact the Edisen OSC for assistance.

Edisen OSC:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Dec 30, 17:45 PST
Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

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