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Welcome to Edisen real-time information on system status and security. A note will be posted here if there are any interruptions in service and scheduled service events.

Uptime over the past 90 days. View historical uptime.
Edisen Portal Operational
PitchBlue Feed Reports Operational
PitchBlue Formatic Operational
PitchBlue MagnuBoxes (Terrestrial) Operational
sIX MagnuBoxes (Terrestrial) Operational
sIX Live Linear Streaming (Terrestrial) Operational
sIX HD-64 Linear Stream ? Operational
sIX HD-65 Linear Stream ? Operational
NPR Connectivity Operational
Edisen Advertio Cloud Operational
sIX National Streams ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PBS NOC Primary Playout System Cutover – Maintenance Window Apr 21, 2025 12:00-13:00 PDT

PBS NOC Primary Playout System Cutover – Maintenance Window

On Monday, April 21st, from 3:00 PM- 4:00 PM ET (12:00 PM – 1:00 PM PT), the PBS NOC Team will be executing a Primary Playout System cutover work session.

During the work session, all national linear terrestrial services contributed by the PBS NOC will experience brief service interruptions during the maintenance window.

The following TERRESTRIAL linear streams will be impacted:

• PBS-01 (NPS-East)
• PBS-02 (NPS-West)
• PBS-03 (PBS Kids)
• PBS-04 (HD-64 contribution stream) – Unallocated during maintenance window
• PBS-05 (HD-65 contribution stream) – Unallocated during maintenance window
• PBS-06 (HD03)

Stations may elect to switch away from the affected terrestrial streams (to the corresponding satellite streams or alternative programming) during this period to avoid disruption until the all-clear notification is issued.

Best efforts have been made by the PBS NOC Team to maintain timing between both new and legacy playout systems, with a primary focus on satellite delivery.

PLEASE NOTE: Terrestrial delivery timing adjustments may need to be made at each receive location after completion of the work session. Even stations that have already made latency adjustments may need to make additional adjustments. This can be accomplished via the sIX GUI or by contacting Edisen support at sixtickets@edisen.com.

The Maintenance Window will be completed, and normal service should resume no later than 4:00 PM ET (1:00 PM PT).
Posted on Apr 17, 2025 - 06:23 PDT
Apr 18, 2025

No incidents reported today.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Edisen Maintenance Window: OneVigor Software Upgrade (Staging Environment)
Completed - The scheduled maintenance has been completed.
Apr 15, 19:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 17:00 PDT
Scheduled - On Tuesday, April 15th, from 8PM-11PM ET (5PM-8PM PT), the Edisen Support Team will coordinate a OneVigor software upgrade to the Staging Environment.

During this maintenance window, no operational impact is anticipated. In the event a service disruption does occur during this window, no action is needed from service recipients.

The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).
Apr 14, 08:10 PDT
PBS NOC Primary Playout System Cutover – Maintenance Window (Work Session Postponed)
Completed - The Maintenance Window session scheduled for Wednesday, April 15, has been postponed. This work will be re-scheduled for Monday, April 21. A new Status Page Notification will be created for that rescheduled session.
Apr 15, 16:34 PDT
Scheduled - PBS NOC Primary Playout System Cutover – Maintenance Window

On Wednesday, April 16th, from 3:00 PM- 4:00 PM ET (12:00 PM – 1:00 PM PT), the PBS NOC Team will be executing a Primary Playout System cutover work session.

During the work session, all national linear terrestrial services contributed by the PBS NOC will experience brief service interruptions during the maintenance window.

The following TERRESTRIAL linear streams will be impacted:

• PBS-01 (NPS-East)
• PBS-02 (NPS-West)
• PBS-03 (PBS Kids)
• PBS-04 (HD-64 contribution stream) – Unallocated during maintenance window
• PBS-05 (HD-65 contribution stream) – Unallocated during maintenance window
• PBS-06 (HD03)

Stations may elect to switch away from the affected terrestrial streams (to the corresponding satellite streams or alternative programming) during this period to avoid disruption until the all-clear notification is issued.

Best efforts have been made by the PBS NOC Team to maintain timing between both new and legacy playout systems, with a primary focus on satellite delivery.

PLEASE NOTE: Terrestrial delivery timing adjustments may need to be made at each receive location after completion of the work session. Even stations that have already made latency adjustments may need to make additional adjustments. This can be accomplished via the sIX GUI or by contacting Edisen support at sixtickets@edisen.com.

The Maintenance Window will be completed, and normal service should resume no later than 4:00 PM ET (1:00 PM PT).
Apr 14, 14:03 PDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025
Edisen Maintenance Window: OneVigor Software Upgrade
Completed - The maintenance has completed.
Apr 8, 20:17 PDT
Update - The maintenance window for the OneVigor software upgrade to the Production Environment has been extended for 1 hour. The maintenance window will be completed by 12:00 AM ET (9:00 PM PT)
Apr 8, 20:04 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 17:00 PDT
Scheduled - On Tuesday, April 8th, from 8PM-11PM ET (5PM-8PM PT), the Edisen Support Team will coordinate a OneVigor software upgrade to the Production Environment.

During this maintenance window, we anticipate no interruption to file delivery or linear delivery. However, the sIX Media Management GUI and the sIX Global GUI may be unavailable during this maintenance window.

In the event a service disruption does occur during this window, no action is needed from service recipients. The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).

If a service disruption persists after the maintenance window has ended, please contact the Edisen Support Team for assistance.

Edisen Support:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Apr 7, 08:44 PDT
Phase F2 Global GUI - Delays in thumbnail generation and stream switching actions
Resolved - Incident Resolved: Stream Switching and Thumbnail Viewing

The issue affecting stream switching and thumbnail viewing in the Phase F2 Global and Local GUIs has been fully resolved. All systems are now operating normally.

Thank you for your patience while we worked to restore full functionality. If you experience any further issues, please contact Edisen Support.
Apr 8, 20:12 PDT
Identified - Incident Update: Stream Switching Functional with Intermittent Timeouts

Stream switching functionality has been restored in the Phase F2 Global and Local GUIs. However, users may experience timeouts if switching streams rapidly in succession.

Our engineering team is actively working to resolve this remaining issue. Thank you for your continued patience.
Apr 8, 19:26 PDT
Update - Incident Update: Thumbnail Viewing Restored, Stream Switching In Progress

Stream Preview Thumbnail viewing functionality in the Phase F2 Global and Local GUIs has been restored.

Our team is continuing work to fully restore stream switching capabilities.

We appreciate your patience and will provide further updates as progress continues.
Apr 8, 18:41 PDT
Investigating - We are currently investigating an issue causing delays when using the Phase F2 Global and Local GUIs to load stream thumbnails and perform stream switching actions.

Please note: This issue does not affect live linear streams being delivered to streaming partners — all live stream deliveries remain uninterrupted.

Edisen engineering staff is actively working to identify the root cause and implement a fix. We will provide further updates as progress is made.
Apr 8, 17:55 PDT
Apr 7, 2025
Missing 5.1 Audio Channels on HT01 NPS East Streams
Resolved - The originating site has identified an issue with the Dolby audio encoder, which was not properly switching to 5.1. A reset of the encoder has resolved the issue, and the stream is now functioning as intended.

We appreciate your reports and patience as this was investigated and resolved. If you continue to experience any issues, please contact sixtickets@edisen.com.
Apr 7, 08:07 PDT
Update - We are continuing to receive reports of audio issues on the HT01 HD01 NPS East streams. Each report is being communicated to the originating site for further investigation.

If you are experiencing similar issues, please contact us at sixtickets@edisen.com with as much detail of the issue being experienced as possible. Your input is valuable in helping us escalate and resolve the issue effectively.

We will provide further updates as new information becomes available.
Apr 6, 20:34 PDT
Investigating - We have received reports of missing 5.1 audio channels on the HT01 NPS East streams occurring on April 5th & 6th.

Our team is actively investigating the root cause and is working with the originating site to determine the issue and implement measures to prevent further occurrences.

Updates will be posted as more information becomes available.
Apr 6, 10:00 PDT
Apr 6, 2025
Apr 5, 2025

No incidents reported.

Apr 4, 2025
sIX System Maintenance Window: AWS Direct Connect Maintenance
Completed - The scheduled maintenance has been completed.
Apr 4, 06:00 PDT
Update - At 2025-04-04 09:13:03 UTC all sIX Linear Feeds were interrupted. Impacted contributing streams would have been switched over to the National Feed.

The outage was resolved at 2025-04-04 10:43:00, and stations may switch back to their local feed via the PBS LLS Admin Console.

This outage was caused by the AWS maintenance. Edisen will continue to work with AWS to determine the root cause.
Apr 4, 05:36 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 02:00 PDT
Scheduled - Hello sIX Service Recipient,

On Friday, 4 Apr 2025 from 5:00 AM ET to 9:00 AM ET (4 Apr 2:00 AM PT to 6:00 AM PT), AWS will be conducting maintenance on their Direct Connect endpoint located in Seattle, WA.

During this maintenance window, sIX Service Recipients' Edisen Edge device connectivity to the Edisen Cloud Environment Infrastructure and associated tasks may be impacted.

The maintenance is expected to be completed, with normal service resuming no later than Friday, April 4 2025, 9:00 AM ET (4 Apr 06:00 AM PT)

If a service disruption occurs during this window, no action is required from sIX sites.

If connectivity or task processing issues persist after the maintenance window has ended, please contact the Edisen OSC for assistance.

Edisen OSC:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Mar 21, 09:19 PDT
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