RESOLVED - Orb Group's 3rd party Contact Center restored connectivity and is again able to handle customer interactions.
Posted Oct 14, 2026 - 09:09 PDT
Investigating
We are currently experiencing phone connectivity issues with Orb Group's third-party call center, impacting our ability to handle interactions via phone call. The call center is actively working to identify the root cause and restore connectivity.
If you are unable to reach us via phone, please send an email to vigoragents@aureon.com. For any critical issues, please state the criticality in your message so that the proper escalation chain can be engaged.
The ability to create Edisen support tickets in Netsuite is not impacted.
We will keep the status page updated as we receive additional information.
Posted Oct 14, 2026 - 07:04 PDT
This incident affected: PitchBlue Group (PitchBlue MagnuBoxes (Terrestrial)) and Interconnection Orb MagnuBox Devices (Terrestrial), Interconnection Local Live Linear Streaming (Terrestrial), Interconnection National Program Feeds (Terrestrial).