Networking Issue Affecting AWS Infrastructure

Incident Report for Orb Group

Resolved

The networking issue affecting our AWS infrastructure has been fully resolved. Following mitigation, we monitored the environment and confirmed sustained stability.

If you continue to experience any issues, please reach out to our support team.

Orb Support:
Orb1
• https:// help.support.orbgroup.com/support/home

PitchBlue
• mls@vigorsystemsinc.com
• 1(866) 748 - 4467 Ext. 2

PBS
• sixtickets@edisen.com
• https://interconnection.support.orbgroup.com/support/home
• 1(866) 748 - 4467 Ext. 2

Posted Nov 03, 2026 - 18:47 PST

Monitoring

Our operations team has mitigated the networking issue affecting our AWS infrastructure. The issue is now considered cleared, and we are monitoring the environment closely to confirm stability.

We will provide a further update once we are confident the issue is fully resolved, or sooner if conditions change.

Posted Nov 03, 2026 - 18:26 PST

Identified

We are currently investigating a networking issue affecting our AWS infrastructure. Our operations team has identified the issue and is actively implementing changes to mitigate its impact.

We will share updates as we make progress toward resolution. Thank you for your patience.

Posted Nov 03, 2026 - 18:06 PST

This incident affected: Orb1 Portal.