Streams from NYJMC Centralcast are offline (Create Terrestrial stream affected)

Incident Report for Orb Group

Postmortem

Summary

Two separate power outages at a network carrier facility in New York, NY affected the transit path used by multiple terrestrial streams, resulting in service interruptions.

Customer Impact

Customers whose streams used the affected network path experienced interruptions during the two incidents.

Incident Timeline

First incident: October 19 at 20:38 ET through October 20 at 04:36 ET.
Second incident: October 20 at 17:11 ET through October 20 at 23:40 ET.

Root Cause

A power fault at the network carrier’s New York facility disrupted the network transit path supporting affected client services.

Resolution

Power was restored to the facility, restoring affected services to a stable state. The network provider states the outage has cleared.

Posted Oct 21, 2026 - 22:41 PDT

Resolved

Resolved: The national network carrier has reported that systems have been restored, with final stabilization and repair work still underway.

This Orb Group incident will now be marked as Resolved. Any further interruptions will be communicated through a new status page incident.

If the carrier announces planned work that could affect service, we will publish an Orb Group maintenance notification.

Thank you,
Orb Group Support Team

Posted Oct 21, 2026 - 07:18 PDT

Monitoring

We observe that services have been restored and are continuing to monitor for stability.

Posted Oct 20, 2026 - 20:51 PDT

Update

Ongoing power interruptions at the network provider’s facility continue to affect streams. We will share additional updates as more information becomes available.

Posted Oct 20, 2026 - 20:04 PDT

Update

Update: The network provider is continuing to work to restore power at the carrier facility affected by a critical power outage. We remain in regular contact with the provider and will share updates as they become available.

Posted Oct 20, 2026 - 18:03 PDT

Identified

We have isolated the outage to a power issue at a network carrier facility outside of NYJMC. Work is actively underway to resolve the issue. We will provide further updates as repairs progress.

Posted Oct 20, 2026 - 16:47 PDT

Update

We are continuing to investigate this issue with the network provider, and we will deep providing updates as we receive them.

Posted Oct 20, 2026 - 16:08 PDT

Update

The following times are currently impacted for HD64 streaming:
1700 - 1730 ET 10/20/26
1730 - 1800 ET 10/20/26

The HD64 streaming channel may still be offline for the following times:
1830 - 1900 ET 10/20/26
2000 - 2030 ET 10/20/26
2030 - 2100 ET 10/20/26
2200 - 2230 ET 10/20/26
2300 - 2330 ET 10/20/26

Posted Oct 20, 2026 - 14:39 PDT

Investigating

Starting at 17:11 ET (21:11 UTC); 20 Oct 2026; all of the NYJMC Centralcast streams are reporting as offline. At this time, Orb is unable to confirm the operational status for the onsite networking equipment. Once service is restored, this status message will be cleared.

Posted Oct 20, 2026 - 14:23 PDT

This incident affected: Interconnection Local Live Linear Streaming (Terrestrial) and Interconnection National Program Feeds (Terrestrial).