It has come to our attention that from the time frame between Monday, April 13 and Thursday, April 30th, there was an issue that impacted delivery of email messages from the Orb (formerly Edisen) Support Team Ticketing System.
This issue was corrected as of Thursday morning, April 30.
The Orb Support Team will be refreshing all Support Case Tickets that were in progress during this time frame to ensure in-progress support cases are addressed and remediated.
We recommend that all Interconnection service recipients review any communication that was initiated during the above time frame, and please review any Support inquiries that have not been responded to as those messages may not have been received by the Support Team.
You can contact the Orb Support Team if there are questions about any in progress Support Cases:
This incident affected: Interconnection Edisen Edge Devices (Terrestrial), Interconnection Local Live Linear Streaming (Terrestrial), and Interconnection National Program Feeds (Terrestrial).