Intermittent Connectivity Interruption – PBS Edisen Edge (MagnuBox)

Incident Report for Edisen Inc

Resolved

On 1/07/2025 from approximately 13:41 to 14:05 ET, PBS Edisen Edge (MagnuBox) connectivity for service recipients may have experienced intermittent disruption due to unexpected conditions encountered during a circuit migration performed by an upstream connectivity provider associated with the AWS Direct Connect.

This interruption may have impacted in-progress file transfers. Connectivity has since been restored, and the disruption was temporary.

Our engineers are actively monitoring the network and will continue to ensure stability throughout the remainder of the provider’s migration activity.

Please reach out to us with any questions.

Edisen Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2

Posted Jan 07, 2026 - 11:15 PST

This incident affected: Interconnection Edisen Edge Devices (Terrestrial).