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Welcome to Edisen real-time information on system status and security. A note will be posted here if there are any interruptions in service and scheduled service events.

Uptime over the past 90 days. View historical uptime.
Edisen Portal Operational
Interconnection Edisen Edge Devices (Terrestrial) Operational
Interconnection Local Live Linear Streaming (Terrestrial) Operational
Interconnection National Program Feeds (Terrestrial) Operational
90 days ago
99.98 % uptime
Today
PitchBlue Group Operational
PitchBlue Feed Reports Operational
PitchBlue Formatic Operational
PitchBlue MagnuBoxes (Terrestrial) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Interconnection Maintenance Event: Service Impacting ATEME Titan Edge Upgrade – January 27, 2026 Jan 27, 2026 07:00-10:00 PST

Hello Interconnection Service Recipient,

Edisen will be conducting maintenance on the ATEME devices providing the National terrestrial program feeds to Interconnection:

Maintenance Event Start: Tuesday, January 27, 10:00 AM ET (7:00 AM PT)
Maintenance Event End: Tuesday, January 27, 1:00 PM ET (10:00 AM PT)
Maintenance Event Duration: 3 Hours

Station Impact:

There will be NO impact to Satellite services or file delivery during this Maintenance event. During the work session, the following TERRESTRIAL linear stream could be unavailable for the duration of the maintenance window:

• Create
• World
• NPS-East
• NPS-West
• Kids
• HD-03

Stations may plan to switch away from the affected terrestrial stream (to the corresponding satellite streams, or to alternative programming) during this period until the maintenance window has been concluded. Maintenance activity will be completed, and normal service should resume no later than January 27, 1:00 PM ET (10:00 AM PT).

If a service disruption occurs during this window, no action is required from Interconnection sites. If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.

Edisen Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Posted on Jan 20, 2026 - 06:13 PST
Jan 22, 2026

No incidents reported today.

Jan 21, 2026
File Upload To Cloud Issues – Monitoring
Resolved - Resolved – File Upload and Transcoding Processing

Since processing resumed, we have continued monitoring the upload and transcoding pipeline and have confirmed the system is stable. Some stations may still have a remaining backlog of queued tasks; those items will continue processing until fully caught up.

If you have any questions or concerns, please contact the Edisen Support Team.

Thank you,
Edisen Support Team
sixtickets@edisen.com
Jan 21, 07:50 PST
Update - We are continuing to monitor for any further issues.
Jan 20, 10:28 PST
Update - File Upload To Cloud Issues – Monitoring

The system remains stable and we continue to monitor closely while ensuring all queued upload and transcoding tasks are processed. A resolution update will be posted once the queue has fully cleared and we’ve confirmed normal processing across all tasks.

Edisen Support Team
sixtickets@edisen.com
Jan 20, 10:28 PST
Monitoring - File Upload and Transcoding Issues – Monitoring

Our engineering team has unblocked the processing queue, and we are seeing previously pending upload and transcoding tasks begin to process. We are monitoring closely to ensure the backlog fully clears and the system remains stable and resilient. A resolution update will be posted once the system reaches a steady state and we’ve confirmed normal processing across all tasks.

Edisen Support Team
sixtickets@edisen.com
Jan 20, 09:42 PST
Update - File Upload and Transcoding Issues – Continuing Investigation

Our team continues to investigate an issue that may be causing file uploads and transcoding to fail, run slowly, or remain in a pending state for some users. This issue remains fully escalated, and our engineering team is actively working toward resolution.

Edisen Support Team
sixtickets@edisen.com
Jan 20, 09:31 PST
Investigating - Interconnection Service Recipients,

We’re investigating an issue that may be causing file uploads to the cloud and file transcodes to fail or take longer than expected for some users. This issue is fully escalated internally and actively being worked on by our engineering team. We’ll update this page as soon as we confirm the cause and have a clear path to resolution.

Edisen Support Team
sixtickets@edisen.com
Jan 20, 08:56 PST
Jan 20, 2026
Edisen Maintenance Window: OneVigor Software Upgrade (Staging Environment)
Completed - The scheduled maintenance has been completed.
Jan 20, 17:44 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 17:00 PST
Scheduled - On Tuesday, January 20, from 8PM-11PM ET (5PM-8PM PT), the Edisen Support Team will coordinate a OneVigor software upgrade to the Staging Environment.

During this maintenance window, no operational impact is anticipated. In the event a service disruption does occur during this window, no action is needed from service recipients.

The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).
Jan 19, 07:35 PST
Jan 19, 2026
Interconnection Maintenance Event: Service Impacting AWS-W Maintenance Window – January 19, 2026
Completed - The scheduled maintenance has been completed.
Jan 19, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 00:00 PST
Scheduled - Hello Interconnection Service Recipient,

AWS will be conducting maintenance on their Direct Connect endpoint located in Seattle, WA:

Maintenance Event Start: January 19, 2026, 3:00AM ET (12:00AM PT)
Maintenance Event End: January 19, 2026, 7:00AM ET (4:00AM PT)
Maintenance Event Duration: 4 Hours

Station Impact:

- File Delivery Services will be interrupted briefly at some point during this maintenance event, while service transitions to the redundant AWS direct connect endpoint. Once services are restored, downloads that were queued prior to the start of the maintenance window will restart.
- Linear streams provided by your station to PBS Digital and other streaming platforms may be impacted for the duration of the maintenance window. PBS Digital has notified all digital streaming partners about this outage.

After 5 minutes of feed outage time PBS Digital will automatically switch your site to the PBS National Feed, and you will receive a notification email. Other digital streaming partners may implement their own failover separately from PBS Digital. Once the maintenance window is complete, if a failover to the National feed has taken place, your site can switch back to your local feed for PBS platforms via the PBS LLS Admin Console and notify your other streaming providers that the local feed has been restored.

- There will be NO impact to the Terrestrial National Linear Content Feeds provided to your station.

Maintenance activity will be completed, and normal service should resume no later than January 19, 7:00AM ET (4:00AM PT).

If a service disruption occurs during this window, no action is required from Interconnection sites. If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.

Edisen Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Jan 15, 05:34 PST
Jan 18, 2026

No incidents reported.

Jan 17, 2026
sIX Linear Streaming Outage - Create Terrestrial Stream
Resolved - The Create terrestrial stream has remained stable after being restored by the contributor.

The stream will continue to be monitored for quality and stability and the reason for this outage will be shared in upcoming communications.

Thank you,
Edisen Support Team
sixtickets@edisen.com
Jan 17, 17:04 PST
Monitoring - Resolved and Monitoring: The Create terrestrial stream has been restored by the contributor. We are monitoring the stream for quality and stability. Once the stream has remained stable, we will resolve this status page incident.

Thank you,
Edisen Support Team
sixtickets@edisen.com
Jan 17, 16:44 PST
Identified - Update: We are continuing to work with the contributor to have the Create terrestrial stream restored.

We will continue to share updates as progress is made.

Thank you,
Edisen Support Team
sixtickets@edisen.com
Jan 17, 16:21 PST
Investigating - Hello sIX Service Recipient,

We have received reports and have confirmed that the Create stream is experiencing technical difficulties, resulting in a frozen terrestrial video stream.

Until this issue is resolved the contributor will not be able to feed content on the Create terrestrial stream.

We will update this status thread with updates. Stations are urged to monitor mypbs.org for advisories on missed feeds and potential refeeds.

Edisen Support Team
sixtickets@edisen.com
Jan 17, 15:49 PST
Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026
Edisen Maintenance Window: OneVigor Software Upgrade - 1/13/2026
Completed - The scheduled maintenance has been completed.
Jan 13, 18:25 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 17:00 PST
Scheduled - On Tuesday, January 13, from 8PM-11PM ET (5PM-8PM PT), the Edisen Support Team will coordinate a OneVigor software upgrade to the Production Environment.

During this maintenance window, we anticipate no interruption to file delivery or linear delivery. However, the sIX Media Management GUI and the sIX Global GUI may be unavailable during this maintenance window.

In the event a service disruption does occur during this window, no action is needed from service recipients. The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).

If a service disruption persists after the maintenance window has ended, please contact the Edisen Support Team for assistance.

Edisen Support:

• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Jan 12, 08:53 PST
Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

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