Interconnection Linear Streaming Outage - Create
Monitoring - Hello Interconnection Service Recipients,

National Program feed CREATE over terrestrial feed was restored at 13:30 UTC ( 9:30 ET). We are working with the site and network provider to determine the cause and will share additional updates as more information becomes available.
Oct 22, 2026 - 06:46 PDT
Investigating - Hello Interconnection Service Recipients,

Beginning at 10/22/2026 07:12 AM ET the National Program feed CREATE over terrestrial has gone offline due to the current outage at NYJMC. A follow-up message will be sent when the interruption to CREATE has been resolved.
Oct 22, 2026 - 04:55 PDT
Interconnection Linear Streaming Outage - NYJMC 2026-10-22 07:12
Monitoring - Hello Interconnection Service Recipients,

Terrestrial contribution streams originating from NYJMC Centralcast have been restored, and we are monitoring for stability.

Our previous notification attributed the interruption to fiber repair work. That cause has not been confirmed. We are working with the site and network provider to determine the cause and will share additional updates as more information becomes available.
Oct 22, 2026 - 06:41 PDT
Investigating - Interconnection Service Recipients,

Beginning at 10/22/2026 07:12 AM ET, a linear streaming interruption resulted in terrestrial contribution streams originating from NYJMC Centralcast being switched over to the National Feed. This incident is due to a fiber repair.

A follow-up message will be sent when the interruption is resolved. Once the outage has resolved, stations may switch back to their local feed via the PBS LLS Admin Console if a failover to the National feed took place.
Oct 22, 2026 - 04:24 PDT

About This Site

Welcome to Edisen real-time information on system status and security. A note will be posted here if there are any interruptions in service and scheduled service events.

Uptime over the past 90 days. View historical uptime.
Orb1 Portal Operational
Interconnection Orb MagnuBox Devices (Terrestrial) Operational
Interconnection Local Live Linear Streaming (Terrestrial) Operational
Interconnection National Program Feeds (Terrestrial) Operational
PitchBlue Group Operational
PitchBlue Feed Reports Operational
PitchBlue Formatic Operational
PitchBlue MagnuBoxes (Terrestrial) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 22, 2026

Unresolved incidents: Interconnection Linear Streaming Outage - Create, Interconnection Linear Streaming Outage - NYJMC 2026-10-22 07:12.

Oct 21, 2026

Streams from NYJMC Centralcast are offline (Create Terrestrial stream affected)
Postmortem - Read details
Oct 21, 22:41 PDT
Resolved - Resolved: The national network carrier has reported that systems have been restored, with final stabilization and repair work still underway.

This Orb Group incident will now be marked as Resolved. Any further interruptions will be communicated through a new status page incident.

If the carrier announces planned work that could affect service, we will publish an Orb Group maintenance notification.

Thank you,
Orb Group Support Team
Oct 21, 07:18 PDT
Monitoring - We observe that services have been restored and are continuing to monitor for stability.
Oct 20, 20:51 PDT
Update - Ongoing power interruptions at the network provider’s facility continue to affect streams. We will share additional updates as more information becomes available.
Oct 20, 20:04 PDT
Update - Update: The network provider is continuing to work to restore power at the carrier facility affected by a critical power outage. We remain in regular contact with the provider and will share updates as they become available.
Oct 20, 18:03 PDT
Identified - We have isolated the outage to a power issue at a network carrier facility outside of NYJMC. Work is actively underway to resolve the issue. We will provide further updates as repairs progress.
Oct 20, 16:47 PDT
Update - We are continuing to investigate this issue with the network provider, and we will deep providing updates as we receive them.
Oct 20, 16:08 PDT
Update - The following times are currently impacted for HD64 streaming:
1700 - 1730 ET 10/20/26
1730 - 1800 ET 10/20/26

The HD64 streaming channel may still be offline for the following times:
1830 - 1900 ET 10/20/26
2000 - 2030 ET 10/20/26
2030 - 2100 ET 10/20/26
2200 - 2230 ET 10/20/26
2300 - 2330 ET 10/20/26
Oct 20, 14:39 PDT
Investigating - Starting at 17:11 ET (21:11 UTC); 20 Oct 2026; all of the NYJMC Centralcast streams are reporting as offline. At this time, Orb is unable to confirm the operational status for the onsite networking equipment. Once service is restored, this status message will be cleared.
Oct 20, 14:23 PDT

Oct 20, 2026

Interconnection Linear Streaming Outage - (World & PMM streams affected)
Postmortem - Read details
Oct 21, 22:40 PDT
Resolved - PMM linear streams have remained stable since the initial interruption. We will post a new status page notification if any further interruptions occur.

The results of the investigation into the reason for this outage will be shared in upcoming communications.
Oct 20, 20:14 PDT
Monitoring - Hello Interconnection Service Recipient,

We have received reports and have confirmed that the WORLD & Individual PMM streams experienced an outage from 20:50 - 20:56 EDT.

Investigation is underway with PMM and the Network Carrier. We will continue to monitor all streams and will update this status thread with updates.

Stations are urged to monitor mypbs.org for advisories on missed feeds and potential refeeds.

Edisen Support Team
sixtickets@edisen.com
Oct 20, 17:58 PDT
Orb Maintenance Window: One Vigor Software Upgrade
Completed - The scheduled maintenance has been completed.
Oct 20, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 17:00 PDT
Scheduled - On Tuesday, October 20, from 8PM-11PM ET (5PM-8PM PT), the Orb Support Team will coordinate a OneVigor software upgrade to the Production Environment.

During this maintenance window, we anticipate no interruption to file delivery or linear delivery. However, the Interconnection Media Management GUI and the Global GUI may be unavailable during this maintenance window.

In the event a service disruption does occur during this window, no action is needed from service recipients. The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).

If a service disruption persists after the maintenance window has ended, please contact the Orb Support Team for assistance.

Orb Support:

• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Oct 16, 07:36 PDT
Streams from NYJMC Centralcast are offline (Create Terrestrial stream affected)
Postmortem - Read details
Oct 21, 22:41 PDT
Resolved - NYJMC linear streams remain stable, and the network provider has confirmed that the impact has ended. We will continue to monitor and post additional status updates if any further interruptions occur.
Oct 20, 06:57 PDT
Monitoring - Our monitoring platforms indicate that the streams from NYJMC Centralcast has been restored.

We are continuing to monitor for stability and awaiting confirmation from the network provider. We will provide more updates once the information is available.

Thank you for your patience and understanding in this matter.
Oct 20, 02:15 PDT
Update - The network provider has updated that the device recovery efforts continue to progress.

We will provide more updates as the repair progresses.

Thank you for your patience and understanding in this matter.
Oct 20, 01:54 PDT
Identified - The network provider has identified issues with facility related conditions at a colocation site in Manhattan, NY, affecting services.

Repair efforts are underway. We will provide more updates as the repair progresses.

Thank you for your patience and understanding in this matter.
Oct 19, 23:32 PDT
Update - The issue has been isolated to the national network provider who has escalated the matter to its highest priority level for further investigation.

Thank you for your patience and understanding in this matter.
Oct 19, 22:14 PDT
Update - We are continuing to investigate this issue with the network provider and NYJMC.

Thank you for your patience in this matter
Oct 19, 21:08 PDT
Update - We are continuing to investigate this issue with the network provider and NYJMC
Oct 19, 20:08 PDT
Update - We are continuing to investigate this issue with the network provider and NYJMC.
Oct 19, 19:11 PDT
Update - The NYJMC outage may impact the HD64 transmissions scheduled for 2200 ET and 2300 ET today, and the 0000 ET for Tuesday.
Oct 19, 18:17 PDT
Investigating - Starting at 00:51 UTC (20:51 ET); 21 Oct 2026; all of the NYJMC Centralcast streams are reporting as offline. At this time, Orb is unable to confirm the operational status for the onsite networking equipment. Once service is restored, this status message will be cleared.
Oct 19, 18:12 PDT

Oct 19, 2026

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Interconnection Linear Streaming Outage - World Terrestrial Stream - 10/14/2026 13:54 - 14:01 ET.
Resolved - RESOLVED: The World terrestrial stream experienced technical difficulties on 10/14/2026 between 13:54 - 14:01 ET due to an equipment issue at the originating site. This was an isolated occurrence which was addressed, and no residual effects are expected.
Oct 14, 12:16 PDT
Monitoring - Hello Interconnection Service Recipient,

This is a notification that the World terrestrial stream experienced technical difficulties on 10/14/2026 between 13:54 - 14:01 ET.

The Orb Group support team is monitoring the stream for stability and will advise of any further impacts to service.

Investigation is underway to determine the root cause. Stations are urged to monitor mypbs.org for advisories on missed feeds and potential refeeds.

Thank You,
Orb Group Support Team
sixtickets@edisen.com
Oct 14, 11:07 PDT
Third-Party Call Center Connectivity Issues
Resolved - RESOLVED - Orb Group's 3rd party Contact Center restored connectivity and is again able to handle customer interactions.
Oct 14, 09:09 PDT
Investigating - We are currently experiencing phone connectivity issues with Orb Group's third-party call center, impacting our ability to handle interactions via phone call. The call center is actively working to identify the root cause and restore connectivity.

If you are unable to reach us via phone, please send an email to vigoragents@aureon.com. For any critical issues, please state the criticality in your message so that the proper escalation chain can be engaged.

The ability to create Edisen support tickets in Netsuite is not impacted.

We will keep the status page updated as we receive additional information.
Oct 14, 07:04 PDT

Oct 13, 2026

Orb Maintenance Window: One Vigor Software Upgrade (Staging Environment)
Completed - The scheduled maintenance has been completed.
Oct 13, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 17:00 PDT
Scheduled - On Tuesday, October 13, from 8PM-11PM ET (5PM-8PM PT), the Orb Support Team will coordinate a OneVigor software upgrade to the Staging Environment.

During this maintenance window, no operational impact is anticipated. In the event a service disruption does occur during this window, no action is needed from service recipients.

The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).
Oct 9, 07:49 PDT

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

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