All Systems Operational

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Welcome to Edisen real-time information on system status and security. A note will be posted here if there are any interruptions in service and scheduled service events.

Uptime over the past 90 days. View historical uptime.
Edisen Portal Operational
Interconnection Edisen Edge Devices (Terrestrial) Operational
Interconnection Local Live Linear Streaming (Terrestrial) Operational
Interconnection National Program Feeds (Terrestrial) ? Operational
90 days ago
99.87 % uptime
Today
PitchBlue Group Operational
PitchBlue Feed Reports Operational
PitchBlue Formatic Operational
PitchBlue MagnuBoxes (Terrestrial) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
Interconnection Maintenance Event: Service Impacting National Linear Streaming Maintenance Window - 10/31/2025
Completed - The scheduled maintenance has been completed.
Oct 31, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 22:00 PDT
Scheduled - Hello Interconnection Service Recipient, Edisen will be conducting maintenance on the ATEME devices providing the National terrestrial program feeds to Interconnection:

Maintenance Event Start: October 31, 1:00AM ET (October 30, 10:00PM PT)
Maintenance Event End: October 31, 4:00AM ET (1:00AM PT)
Maintenance Event Duration: 3 Hours

Station Impact:

There will be NO impact to Satellite services or file delivery during this Maintenance event.
During the work session, the following TERRESTRIAL linear stream will be unavailable for approximately 5 minutes at one point within the maintenance window:

• Create

Stations may plan to switch away from the affected terrestrial stream (to the corresponding satellite streams, or to alternative programming) during this period until the maintenance window has been concluded.
Maintenance activity will be completed, and normal service should resume no later than October 31st, 4:00 AM ET (1:00 AM PT).

If a service disruption occurs during this window, no action is required from Interconnection sites. If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.

Edisen Support Team:

• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Oct 28, 08:11 PDT
Oct 30, 2025
Oct 29, 2025
Interconnection Maintenance Event: Service Impacting AWS-W Maintenance Window – October 29, 2025
Completed - The scheduled maintenance has been completed.
Oct 29, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 23:00 PDT
Scheduled - Hello Interconnection Service Recipient, AWS will be conducting maintenance on their Direct Connect endpoint located in Seattle, WA:

Maintenance Event Start: October 29, 2025, 2:00AM ET (October 28, 2025, 11:00PM PT)
Maintenance Event End: October 29, 2025, 6:00AM ET (3:00AM PT)
Maintenance Event Duration: 4 Hours

Station Impact:

- File Delivery Services will be interrupted briefly at some point during this maintenance event, while service transitions to the redundant AWS direct connect endpoint. Once services are restored, downloads that were queued prior to the start of the maintenance window will restart.

- Linear streams provided by your station to PBS Digital and other streaming platforms will be impacted for the duration of the maintenance window. It is recommended that service recipients switch to the PBS National Feed via the PBS LLS Admin Console during this event. PBS Digital has notified all digital streaming partners about this outage.

- Terrestrial National Linear Content Feeds provided to your station via the Interconnection network will not be impacted by this event.

For service recipients that wish to remain on their PBS Local Feed for this event, after 5 minutes of feed outage time PBS Digital will automatically switch your site to the PBS National Feed, and you will receive a notification email. Other digital streaming partners may implement their own failover separately from PBS Digital. Once the maintenance window is complete, and if a failover to the National feed has taken place, your site can switch back to your local feed for PBS platforms via the PBS LLS Admin Console and notify your other streaming providers that the local feed has been restored.

Maintenance activity will be completed, and normal service should resume no later than October 29th, 6:00 AM ET (3:00 AM PT).

If a service disruption occurs during this window, no action is required from Interconnection sites. If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.

Edisen Support Team:

• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Oct 27, 07:52 PDT
Oct 28, 2025
Edisen Maintenance Window: OneVigor Software Upgrade (Staging Environment)
Completed - The scheduled maintenance has been completed.
Oct 28, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 17:00 PDT
Scheduled - On Tuesday, October 28, from 8PM-11PM ET (5PM-8PM PT), the Edisen Support Team will coordinate a OneVigor software upgrade to the Staging Environment.

During this maintenance window, no operational impact is anticipated. In the event a service disruption does occur during this window, no action is needed from service recipients.

The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).
Oct 27, 07:54 PDT
Oct 27, 2025
sIX Linear Streaming Outage - 2025-10-27T14:26:17.824Z - 2025-10-27T14:32:30.856Z UTC
Resolved - Service delivery has remained stable since the initial interruption. We have updated outstanding investigations with the originating sites and our partner vendors to help isolate the issue and determine the root cause. No further impact has been observed.
Oct 27, 13:08 PDT
Investigating - 2025-10-27T14:26:17.824Z - 2025-10-27T14:32:30.856Z UTC a linear streaming interruption resulted in a high number of streams being switched over to the National Feed.

For PBS Platform Streaming, if a failover to the National feed took place, your site can now switch back to your local feed via PBS LLS Admin Console. Please notify any streaming providers that the local feed has been restored, if needed. 

A root cause analysis is currently underway and will be shared in upcoming communications.
Oct 27, 07:42 PDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
PMM & NYJMC Linear Streaming Outages - 23 October 2025 12:13 - 12:20 ET
Resolved - Service delivery has remained stable since the initial interruption. We have updated outstanding investigations with the originating sites and our partner vendors to help isolate the issue and determine the root cause. No further impact has been observed.
Oct 23, 14:41 PDT
Investigating - On 23 October, 2025 from 12:16 - 12:20 ET, a linear streaming interruption resulted in a high number of streams originating from PMM & NYJMC being switched over to the National Feed.

For PBS Platform Streaming, if a failover to the National feed took place, your site can now switch back to your local feed via PBS LLS Admin Console. Please notify any streaming providers that the local feed has been restored, if needed. 

A root cause analysis is currently underway and will be shared in upcoming communications.
Oct 23, 09:26 PDT
Oct 22, 2025

No incidents reported.

Oct 21, 2025
Edisen Maintenance Window: OneVigor Software Upgrade
Completed - The scheduled maintenance has been completed.
Oct 21, 18:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 17:00 PDT
Scheduled - On Tuesday, October 21, from 8PM-11PM ET (5PM-8PM PT), the Edisen Support Team will coordinate a OneVigor software upgrade to the Production Environment.

During this maintenance window, we anticipate no interruption to file delivery or linear delivery. However, the sIX Media Management GUI and the sIX Global GUI may be unavailable during this maintenance window.

In the event a service disruption does occur during this window, no action is needed from service recipients. The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).

If a service disruption persists after the maintenance window has ended, please contact the Edisen Support Team for assistance.

Edisen Support:

• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Oct 20, 06:38 PDT
Oct 20, 2025
AWS Cloud Event – Edisen Systems Operating Normally
Resolved - Edisen systems have continued to operate normally throughout the AWS service disruption. While AWS continues to address their broader outage, our monitoring confirms that Edisen services remain stable and unaffected.

We will continue to observe the situation closely and take proactive measures if any impact arises.
Oct 20, 18:16 PDT
Monitoring - We are aware of the ongoing AWS service disruption being reported. At this time, all Edisen systems are operating normally, and no impact to service delivery has been observed.

Our team is closely monitoring the situation and will take any necessary action should conditions change. If your station experiences any service issues, please open a support ticket so we can assist promptly.

Edisen Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Oct 20, 10:40 PDT
Oct 19, 2025

No incidents reported.

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