Primary Uplink of PBS NOC Channels Experiencing Larger than Expected Delay on Create and World.
Monitoring - Following the transition of the Primary Uplink of PBS NOC Channels to the Encompass facility on Thursday, July 16, larger than expected latency (up to 8 seconds) has been experienced between the World and Create National satellite and terrestrial feeds.

Per PBS NOC and Encompass, this delay will exist until the NOC transitions to LTN (Timeline TBD).

PBS has issued a post on myPBS, with a recommended recovery action of utilizing the latency adjustment in the IX Global (or Local) portal (“Latency Adjustment” field), to adjust for the latency from the new uplink location.

Please Note: For sites that have a custom Input Buffer Size configuration, please open a Support Ticket with the Orb Support Team before making a timing adjustment so a Support Team Member can confirm the correct settings are in place after the timing adjustment has been made.

Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Jul 22, 2026 - 06:59 PDT

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Welcome to Edisen real-time information on system status and security. A note will be posted here if there are any interruptions in service and scheduled service events.

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No incidents or maintenance related to this downtime.

Jul 22, 2026

Unresolved incident: Primary Uplink of PBS NOC Channels Experiencing Larger than Expected Delay on Create and World..

Jul 21, 2026
Orb Maintenance Window: One Vigor Software Upgrade (Staging Environment)
Completed - The scheduled maintenance has been completed.
Jul 21, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 18:03 PDT
Scheduled - On Tuesday, July 21, from 8PM-11PM ET (5PM-8PM PT), the Orb Support Team will coordinate a OneVigor software upgrade to the Staging Environment.

During this maintenance window, no operational impact is anticipated. In the event a service disruption does occur during this window, no action is needed from service recipients.

The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).
Jul 21, 18:02 PDT
Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026
Interconnection Maintenance Event: PBS NOC Facility Maintenance Window – July 16 2026
Completed - The scheduled maintenance has been completed.
Jul 16, 07:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:59 PDT
Scheduled - The PBS NOC will be permanently transitioning operations to the new EDM uplink facility on July 16 at 9:59 AM ET.

Expected interruptions should be minimal and comparable to a standard diversity site switch. Please contact NOC_TECH_MAINT@pbs.org or achorning@pbs.org with any questions. Notice of this change will also be posted to myPBS advisories.

Station Impact:
Terrestrial sources for HD01, HD02, HD03, and HD06 will switch to the EDM uplink facility at the time indicated above. A brief interruption may occur during the transition, and feed timing may shift slightly following the cutover. Stations that make timing adjustments may need to re-adjust after the transition is complete.
Jul 14, 14:04 PDT
Jul 15, 2026

No incidents reported.

Jul 14, 2026
Orb Maintenance Window: One Vigor Software Upgrade
Completed - The scheduled maintenance has been completed.
Jul 14, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 17:00 PDT
Scheduled - On Tuesday, July 14, from 8PM-11PM ET (5PM-8PM PT), the Orb Support Team will coordinate a OneVigor software upgrade to the Production Environment.

During this maintenance window, we anticipate no interruption to file delivery or linear delivery. However, the Interconnection Media Management GUI and the Global GUI may be unavailable during this maintenance window.

In the event a service disruption does occur during this window, no action is needed from service recipients. The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).

If a service disruption persists after the maintenance window has ended, please contact the Orb Support Team for assistance.

Orb Support:

• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Jul 13, 11:16 PDT
Jul 13, 2026
Interconnection Linear Streaming Outage - 7/13/26 15:25:00-15:33 ET
Resolved - Resolved - The national network provider has completed their investigation, identified a faulty link, and removed it from service. Service has remained stable since the remediation, and monitoring will continue to ensure normal operation.
Jul 13, 17:30 PDT
Monitoring - Interconnection Service Recipients,

From 15:25:00 - 15:33 ET, a linear streaming interruption resulted in a high number of National Program and individual Terrestrial Contribution streams being switched over to the National Feed. The incident has been resolved, and we are monitoring all streams for stability.

For PBS Platform Streaming, if a failover to the National feed took place, your site can now switch back to your local feed via PBS LLS Admin Console. Please notify any streaming providers that the local feed has been restored, if needed. 

A root cause analysis is currently underway and will be shared in upcoming communications.
Jul 13, 12:37 PDT
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Interconnection Maintenance Event: PBS NOC Facility Maintenance Window – July 09 & 10 2026
Completed - The scheduled maintenance has been completed.
Jul 10, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 PDT
Scheduled - Hello Interconnection Service Recipient,

The PBS NOC will be performing uplink testing this week (week of 7/6/26).

Expected interruptions should be no greater than a diversity site switch. Please contact NOC_TECH_MAINT@pbs.org or achorning@pbs.org with questions. Notice of this work has also been posted to myPBS advisories.

Station Impact:

Terrestrial sources for HD01, HD02, HD03, and HD06 will switch at the times indicated in the schedule posted below. There may be a brief interruption in these feeds when the switch occurs at the start and end of the test, and it is expected that the timing of the feeds may be slightly different during the test. Stations who make timing adjustments during this testing period may need to re-adjust when testing is finished.

Upcoming Uplink Testing:
Times are EDT (UTC -4)

PBS NOC Uplink Transition Test Plan:

July 9 – 24hr test - ingest and short turn file, uplink switch.
• 0900 – PBS OPS posts advisory on myPBS.org
• 0955 - EDM TOC contacts PBS SOC requesting access to Galaxy 16 Transponder 22.
• 0959 – PBS NOC switches terrestrial MPLS feeds to EDM sources
• EDM TOC coordinates with EDM MC to switch uplink. EDM handles email and myPBS.org notifications
• EDM monitors myPBS.org and responds as needed.

July 10
• 0900 – EDM TOC posts advisory on myPBS.org
• 0955 – PBS SOC contacts EDM TOC requesting access to Galaxy 16 Transponder 22
• 0959 – PBS NOC switches terrestrial MPLS feeds to back to local sources

If you encounter any issues during this time, please notify either the PBS NOC or the Orb Group Support Team:

PBS NOC:
• myPBS (advisory section)
• NOC_TECH_MAINT@pbs.org or achorning@pbs.org
• PBS NOC Supervisor at 703-739-5346

Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Jul 7, 10:06 PDT
Jul 9, 2026
Jul 8, 2026

No incidents reported.

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