All Systems Operational

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Welcome to Edisen real-time information on system status and security. A note will be posted here if there are any interruptions in service and scheduled service events.

Uptime over the past 90 days. View historical uptime.
Edisen Portal Operational
Interconnection Edisen Edge Devices (Terrestrial) Operational
Interconnection Local Live Linear Streaming (Terrestrial) Operational
Interconnection National Program Feeds (Terrestrial) Operational
90 days ago
100.0 % uptime
Today
PitchBlue Group Operational
PitchBlue Feed Reports Operational
PitchBlue Formatic Operational
PitchBlue MagnuBoxes (Terrestrial) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 13, 2026

No incidents reported today.

May 12, 2026
Orb Maintenance Window: One Vigor Software Upgrade (Staging Environment)
Completed - The scheduled maintenance has been completed.
May 12, 19:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 17:00 PDT
Scheduled - On Tuesday, May 12, from 8PM-11PM ET (5PM-8PM PT), the Orb Support Team will coordinate a OneVigor software upgrade to the Staging Environment.

During this maintenance window, no operational impact is anticipated. In the event a service disruption does occur during this window, no action is needed from service recipients.

The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).
May 11, 21:35 PDT
May 11, 2026
Interconnection Support Email Delivery Service Interruption (Resolved)
Resolved - This incident has been resolved.
May 11, 21:30 PDT
Monitoring - Interconnection Service Recipients:

It has come to our attention that from the time frame between Monday, April 13 and Thursday, April 30th, there was an issue that impacted delivery of email messages from the Orb (formerly Edisen) Support Team Ticketing System.

This issue was corrected as of Thursday morning, April 30.

The Orb Support Team will be refreshing all Support Case Tickets that were in progress during this time frame to ensure in-progress support cases are addressed and remediated.

We recommend that all Interconnection service recipients review any communication that was initiated during the above time frame, and please review any Support inquiries that have not been responded to as those messages may not have been received by the Support Team.

You can contact the Orb Support Team if there are questions about any in progress Support Cases:

• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
May 1, 15:55 PDT
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026
Orb Maintenance Window: OneVigor Software Upgrade - 5/5/2026
Completed - The scheduled maintenance has been completed.
May 5, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 17:00 PDT
Scheduled - On Tuesday, May 5, from 8PM-11PM ET (5PM-8PM PT), the Orb Support Team will coordinate a OneVigor software upgrade to the Production Environment.

During this maintenance window, we anticipate no interruption to file delivery or linear delivery. However, the Interconnection Media Management GUI and the Global GUI may be unavailable during this maintenance window.

In the event a service disruption does occur during this window, no action is needed from service recipients. The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).

If a service disruption persists after the maintenance window has ended, please contact the Orb Support Team for assistance.

Orb Support:

• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
May 4, 08:40 PDT
Investigating API Call Issues Affecting MagnuBox-Based Workflows (Monitoring Applied fix)
Resolved - This incident has been resolved.
May 5, 10:10 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 09:59 PDT
Identified - The issue has been identified and a fix is being implemented.
May 5, 09:56 PDT
Investigating - We are investigating an issue affecting API calls to MagnuBox servers for stations that use API-based workflows. We have escalated this issue internally, as well as with Lumen to determine whether there are any network-level issues related to maintenance that occurred overnight.

Anyone experiencing issues should open a support ticket at sixtickets@edisen.com.
May 5, 09:29 PDT
Interconnection Maintenance Event: Service Impacting National Linear Streaming Maintenance Window - 5/5/2026
Completed - The scheduled maintenance has been completed.
May 5, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:00 PDT
Scheduled - Hello Interconnection Service Recipient,

Lumen will be conducting maintenance on the circuit providing the National terrestrial program feeds to Interconnection:

Maintenance Event Start: Tuesday, May 5, 12:00AM ET (May 4, 9:00PM PT)
Maintenance Event End: Tuesday, May 5, 6:00AM ET (3:00AM PT)
Maintenance Event Duration: 6 Hours

Station Impact:

There will be NO impact to Satellite services or file delivery during this Maintenance event. During the work session, the following TERRESTRIAL linear stream could be unavailable for the duration of the maintenance window:

• Create

Stations may plan to switch away from the affected terrestrial stream (to the corresponding satellite streams, or to alternative programming) during this period until the maintenance window has been concluded. Maintenance activity will be completed, and normal service should resume no later than, May 5, 6:00AM ET (3:00 AM PT).

If a service disruption occurs during this window, no action is required from Interconnection sites. If connectivity or task processing issues persist after the maintenance window has ended, please contact Orb Support for assistance.

Orb Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Apr 29, 12:27 PDT
AWS West Maintenance- Service Impacting
Completed - The scheduled maintenance has been completed.
May 5, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:30 PDT
Scheduled - Hello Interconnection Service Recipient,

Lumen and Orb Group will be conducting maintenance on the AWS-West equipment in Seattle Washington.
Maintenance Event Start: Tuesday May 5th, 2026, 12:30AM (May 4th 9:30PM PT)
Maintenance Event End: Tuesday, May 5th, 2026, 3:30AM ET (May 5th 12:30AM PT)
Maintenance Event Duration: 3 Hours

Station Impact: - File Delivery Services will be interrupted briefly at some point during this maintenance event, while service transitions to the redundant AWS direct connect endpoint. Once services are restored, downloads that were queued prior to the start of the maintenance window will restart.
- Linear streams provided by your station to PBS Digital and other streaming platforms may be impacted for the duration of the maintenance window. PBS Digital has notified all digital streaming partners about this outage.
- After 5 minutes of feed outage time PBS Digital will automatically switch your site to the PBS National Feed, and you will receive a notification email. Other digital streaming partners may implement their own failover separately from PBS Digital. Once the maintenance window is complete, if a failover to the National feed has taken place, your site can switch back to your local feed for PBS platforms via the PBS LLS Admin Console and notify your other streaming providers that the local feed has been restored.
- There will be NO impact to the Terrestrial National Linear Content Feeds provided to your station.

Maintenance activity will be completed, and normal service should resume no later than May 5th, 2026, 3:30AM ET (12:30AM PT).

If a service disruption occurs during this window, no action is required from Interconnection sites. If connectivity or task processing issues persist after the maintenance window has ended, please contact Orb Group Support for assistance.

Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Apr 29, 08:18 PDT
May 4, 2026
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

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