Primary Uplink of PBS NOC Channels Experiencing Larger than Expected Delay on Create and World.
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Monitoring - Following the transition of the Primary Uplink of PBS NOC Channels to the Encompass facility on Thursday, July 16, larger than expected latency (up to 8 seconds) has been experienced between the World and Create National satellite and terrestrial feeds.
Per PBS NOC and Encompass, this delay will exist until the NOC transitions to LTN (Timeline TBD).
PBS has issued a post on myPBS, with a recommended recovery action of utilizing the latency adjustment in the IX Global (or Local) portal (“Latency Adjustment” field), to adjust for the latency from the new uplink location.
Please Note: For sites that have a custom Input Buffer Size configuration, please open a Support Ticket with the Orb Support Team before making a timing adjustment so a Support Team Member can confirm the correct settings are in place after the timing adjustment has been made.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Jul 22, 2026 - 06:59 PDT
Per PBS NOC and Encompass, this delay will exist until the NOC transitions to LTN (Timeline TBD).
PBS has issued a post on myPBS, with a recommended recovery action of utilizing the latency adjustment in the IX Global (or Local) portal (“Latency Adjustment” field), to adjust for the latency from the new uplink location.
Please Note: For sites that have a custom Input Buffer Size configuration, please open a Support Ticket with the Orb Support Team before making a timing adjustment so a Support Team Member can confirm the correct settings are in place after the timing adjustment has been made.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Jul 22, 2026 - 06:59 PDT
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Scheduled Maintenance
Interconnection Maintenance Event – Streaming & File Delivery Services Impacted: AWS West Direct Connect Maintenance Window – August 14, 2026 Aug 14, 2026 03:00-05:00 PDT
Station Impact:
Live Linear Streaming services may be impacted for the duration of the maintenance window. PBS Digital has notified all digital streaming partners about this outage. After 5 minutes of feed outage time, PBS Digital will automatically switch your site’s PBS Platform service to the PBS National Feed, and you will receive a notification email. Other digital streaming partners may implement their own failover separately from PBS Digital. For PBS Member Station Platform Streaming, if a failover to the National feed takes place, your site can switch back to your local feed via Livestream Manager (formally the PBS LLS Admin Console) at the conclusion of the Maintenance Window. Please notify any streaming providers that the local feed has been restored, if needed.
During the work session, the following TERRESTRIAL linear streams could be unavailable for the duration of the maintenance window:
· HD64
· HD65
Stations may plan to switch away from the affected terrestrial streams to alternative programming during this period until the maintenance window has been concluded.
File Delivery Services may be interrupted briefly at some point during this maintenance event, while service transitions to the redundant AWS direct connect endpoint. Once File Delivery services are restored, downloads that were queued prior to the start of the maintenance window will restart.
Maintenance activity will be completed, and normal service should resume, no later than August 14, 2026, 08:00 AM ET.
If a service disruption occurs during this window, no action is required from Interconnection sites.
If connectivity or task processing issues persist after the maintenance window has ended, please contact Orb Group Support for assistance.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Posted on Aug 10, 2026 - 17:13 PDT
Live Linear Streaming services may be impacted for the duration of the maintenance window. PBS Digital has notified all digital streaming partners about this outage. After 5 minutes of feed outage time, PBS Digital will automatically switch your site’s PBS Platform service to the PBS National Feed, and you will receive a notification email. Other digital streaming partners may implement their own failover separately from PBS Digital. For PBS Member Station Platform Streaming, if a failover to the National feed takes place, your site can switch back to your local feed via Livestream Manager (formally the PBS LLS Admin Console) at the conclusion of the Maintenance Window. Please notify any streaming providers that the local feed has been restored, if needed.
During the work session, the following TERRESTRIAL linear streams could be unavailable for the duration of the maintenance window:
· HD64
· HD65
Stations may plan to switch away from the affected terrestrial streams to alternative programming during this period until the maintenance window has been concluded.
File Delivery Services may be interrupted briefly at some point during this maintenance event, while service transitions to the redundant AWS direct connect endpoint. Once File Delivery services are restored, downloads that were queued prior to the start of the maintenance window will restart.
Maintenance activity will be completed, and normal service should resume, no later than August 14, 2026, 08:00 AM ET.
If a service disruption occurs during this window, no action is required from Interconnection sites.
If connectivity or task processing issues persist after the maintenance window has ended, please contact Orb Group Support for assistance.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Posted on Aug 10, 2026 - 17:13 PDT
Interconnection Maintenance Event – Streaming & File Delivery Services Impacted: AWS West Direct Connect Maintenance Window – August 17, 2026 Aug 16, 2026 23:00 - Aug 17, 2026 01:00 PDT
Interconnection Service Recipients,
AWS will be conducting maintenance on their Direct Connect endpoint located in Seattle, WA:
Maintenance Event Start: Monday, August 17, 2026, 02:00 AM ET
Maintenance Event End: Monday, August 17, 2026, 04:00 AM ET
Maintenance Event Duration: 2 Hours
Station Impact:
Live Linear Streaming services may be impacted for the duration of the maintenance window. PBS Digital has notified all digital streaming partners about this outage After 5 minutes of feed outage time, PBS Digital will automatically switch your site’s PBS Platform service to the PBS National Feed, and you will receive a notification email. Other digital streaming partners may implement their own failover separately from PBS Digital. For PBS Member Station Platform Streaming, if a failover to the National feed takes place, your site can switch back to your local feed via Livestream Manager (formally the PBS LLS Admin Console) at the conclusion of the Maintenance Window. Please notify any streaming providers that the local feed has been restored, if needed.
File Delivery Services may be interrupted briefly at some point during this maintenance event, while service transitions to the redundant AWS direct connect endpoint. Once File Delivery services are restored, downloads that were queued prior to the start of the maintenance window will restart.
Maintenance activity will be completed, and normal service should resume, no later than August 17, 2026, 04:00 AM ET.
If a service disruption occurs during this window, no action is required from Interconnection sites.
If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Posted on Aug 06, 2026 - 23:14 PDT
AWS will be conducting maintenance on their Direct Connect endpoint located in Seattle, WA:
Maintenance Event Start: Monday, August 17, 2026, 02:00 AM ET
Maintenance Event End: Monday, August 17, 2026, 04:00 AM ET
Maintenance Event Duration: 2 Hours
Station Impact:
Live Linear Streaming services may be impacted for the duration of the maintenance window. PBS Digital has notified all digital streaming partners about this outage After 5 minutes of feed outage time, PBS Digital will automatically switch your site’s PBS Platform service to the PBS National Feed, and you will receive a notification email. Other digital streaming partners may implement their own failover separately from PBS Digital. For PBS Member Station Platform Streaming, if a failover to the National feed takes place, your site can switch back to your local feed via Livestream Manager (formally the PBS LLS Admin Console) at the conclusion of the Maintenance Window. Please notify any streaming providers that the local feed has been restored, if needed.
File Delivery Services may be interrupted briefly at some point during this maintenance event, while service transitions to the redundant AWS direct connect endpoint. Once File Delivery services are restored, downloads that were queued prior to the start of the maintenance window will restart.
Maintenance activity will be completed, and normal service should resume, no later than August 17, 2026, 04:00 AM ET.
If a service disruption occurs during this window, no action is required from Interconnection sites.
If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Posted on Aug 06, 2026 - 23:14 PDT