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Welcome to Edisen real-time information on system status and security. A note will be posted here if there are any interruptions in service and scheduled service events.

Uptime over the past 90 days. View historical uptime.
Edisen Portal Operational
PitchBlue Feed Reports Operational
PitchBlue Formatic Operational
PitchBlue MagnuBoxes (Terrestrial) Operational
sIX MagnuBoxes (Terrestrial) Operational
sIX Live Linear Streaming (Terrestrial) Operational
sIX HD-64 Linear Stream ? Operational
sIX HD-65 Linear Stream ? Operational
NPR Connectivity Operational
Edisen Advertio Cloud Operational
sIX National Streams ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

sIX System Maintenance Window: AWS Direct Connect Maintenance Apr 4, 2025 02:00-06:00 PDT

Hello sIX Service Recipient,

On Friday, 4 Apr 2025 from 5:00 AM ET to 9:00 AM ET (4 Apr 2:00 AM PT to 6:00 AM PT), AWS will be conducting maintenance on their Direct Connect endpoint located in Seattle, WA.

During this maintenance window, sIX Service Recipients' Edisen Edge device connectivity to the Edisen Cloud Environment Infrastructure and associated tasks may be impacted.

The maintenance is expected to be completed, with normal service resuming no later than Friday, April 4 2025, 9:00 AM ET (4 Apr 06:00 AM PT)

If a service disruption occurs during this window, no action is required from sIX sites.

If connectivity or task processing issues persist after the maintenance window has ended, please contact the Edisen OSC for assistance.

Edisen OSC:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Posted on Mar 21, 2025 - 09:19 PDT
Apr 3, 2025
sIX Linear Streaming Outage - HD64 & SD04 - 1730-1800 ET (4/2)
Resolved - This incident has been resolved.
Apr 3, 12:34 PDT
Monitoring - Hello sIX Service Recipient,

A streaming outage has been detected for the contribution streams that impacted the feeds on HD64 & SD04 at 1730 - 1800 ET, 4/2. We are working with the contributing site to determine the cause of the interruption.

Stations are urged to monitor mypbs.org for advisories on missed feeds and potential refeeds.
Apr 2, 15:42 PDT
Nagios Monitoring Automated Alert
Resolved - This incident has been resolved.
Apr 3, 11:57 PDT
Investigating - CRITICAL: 'Check MediaConvert Orson' on 'Orson_mc'
Apr 3, 08:07 PDT
PBS NOC DDMS Cutover – Maintenance Window
Completed - The scheduled maintenance has been completed.
Apr 3, 01:49 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 23:00 PDT
Scheduled - On Thursday, April 3rd, from 2:00 AM- 5:00 AM ET (11:00 PM – 2:00 AM PT), the Edisen Support Team will coordinate a circuit cutover work session at PBS NOC.

During the work session, all national linear terrestrial services contributed by the NOC will be unavailable for a period ranging from 5 minutes to the full duration (3-hours) of the maintenance window.

The following TERRESTRIAL linear streams will be impacted:

PBS-01 (NPS-East)
PBS-02 (NPS-West)
PBS-03 (PBS Kids)
PBS-04 (HD-64 contribution stream) – Unallocated during maintenance window
PBS-05 (HD-65 contribution stream) – Unallocated during maintenance window
PBS-06 (HD03)

Stations may plan to switch away from the affected terrestrial streams (to the corresponding satellite streams, or to alternative programming) during this period until the all-clear is issued. The Maintenance Window will be completed, and normal service should resume no later than 5:00 AM ET (2:00 AM PT).
Mar 31, 10:26 PDT
Apr 2, 2025
Apr 1, 2025
Edisen Maintenance Window: OneVigor Software Upgrade (Staging Environment)
Completed - The scheduled maintenance has been completed.
Apr 1, 18:16 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 17:00 PDT
Scheduled - On Tuesday, April 1st, from 8PM-11PM ET (5PM-8PM PT), the Edisen Support Team will coordinate a OneVigor software upgrade to the Staging Environment.

During this maintenance window, no operational impact is anticipated. In the event a service disruption does occur during this window, no action is needed from service recipients.

The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).
Mar 31, 10:57 PDT
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
Edisen Maintenance Window: OneVigor Software Upgrade
Completed - The scheduled maintenance has been completed.
Mar 25, 19:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 17:00 PDT
Scheduled - On Tuesday, March 25th, from 8PM-11PM ET (5PM-8PM PT), the Edisen Support Team will coordinate a OneVigor software upgrade to the Production Environment.

During this maintenance window, no operational impact is anticipated. In the event a service disruption does occur during this window, no action is needed from service recipients.

The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT)
Mar 24, 09:30 PDT
PBS-03 Terrestrial Feed Delay
Resolved - This issue has now been resolved and the remediation efforts have been confirmed by reporting sites.

We are resolving this Status Page Notificaiton but will continue to monitor stream performacne.
Mar 25, 15:50 PDT
Update - We are receiving reports of stream degradation on the affected Terrestrial stream.
We are addressing the situation with the stream origination source, and we'll provide more updates as they become available.
Mar 20, 11:15 PDT
Update - The equipment performing the encoding at the stream origination site for the PBS Kids Terrestrial stream (PBS-03) has experienced an unexpected failure that has resulted in a 6-second delay being added to the delivery of PBS Kids-Terrestrial.

The unexpected outage may result in impacted service for the PBS-03 stream until further notice (estimated to take ~2 weeks to repair – April 1).

To adjust to the PBS-Kids delay, stations can adjust their Ericsson Satellite IRD, or mitigate the impact of the PBS-Kids delay by adding a 999 ms delay (~1 second) into the “Latency Adjustment” field of the Edit Channel page of the sIX Global or sIX Local GUI.

We will continue to monitor the situation and provide updates as they become available.
Mar 18, 16:28 PDT
Monitoring - The stream origination site has identified the source of the delay as an adjustment made to address missing SCTE triggers. Efforts are ongoing to correct the trigger timing, and further evaluation will determine whether the delay can be reduced.

We will continue to monitor the situation and provide updates as they become available.
Mar 18, 15:39 PDT
Investigating - We are investigating reports that the PBS-03 Terrestrial feed for PBS Kids is delayed by approximately 6 seconds compared to the satellite feed.

Our team is reaching out to the stream origination site to assess the encoding pipeline. Updates will be provided as more information becomes available.
Mar 18, 15:20 PDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
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