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All Systems Operational
About This Site
Welcome to Edisen real-time information on system status and security. A note will be posted here if there are any interruptions in service and scheduled service events.
Uptime over the past 90 days. View historical uptime.
Orb1 Portal
Operational
Interconnection Orb MagnuBox Devices (Terrestrial)
Operational
Interconnection Local Live Linear Streaming (Terrestrial)
Operational
Interconnection National Program Feeds (Terrestrial)
Operational
90 days ago
99.87
% uptime
Today
PitchBlue Group
Operational
PitchBlue Feed Reports
Operational
PitchBlue Formatic
Operational
PitchBlue MagnuBoxes (Terrestrial)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Aug 19, 2026
No incidents reported today.
Aug 18, 2026
No incidents reported.
Aug 17, 2026
Completed -
The scheduled maintenance has been completed.
Aug 17, 01:00 PDT
Aug 17, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 23:00 PDT
Aug 16, 23:00 PDT
Update -
Interconnection Service Recipients,
This is a reminder that AWS will be conducting maintenance on their Direct Connect endpoint located in Seattle, WA on Monday, August 17:
Maintenance Event Start: Monday, August 17, 2026, 02:00 AM ET
Maintenance Event End: Monday, August 17, 2026, 04:00 AM ET
Maintenance Event Duration: 2 Hours
Station Impact:
Live Linear Streaming services may be impacted for the duration of the maintenance window. PBS Digital has notified all digital streaming partners about this outage After 5 minutes of feed outage time, PBS Digital will automatically switch your site’s PBS Platform service to the PBS National Feed, and you will receive a notification email. Other digital streaming partners may implement their own failover separately from PBS Digital. For PBS Member Station Platform Streaming, if a failover to the National feed takes place, your site can switch back to your local feed via Livestream Manager (formally the PBS LLS Admin Console) at the conclusion of the Maintenance Window. Please notify any streaming providers that the local feed has been restored, if needed.
File Delivery Services may be interrupted briefly at some point during this maintenance event, while service transitions to the redundant AWS direct connect endpoint. Once File Delivery services are restored, downloads that were queued prior to the start of the maintenance window will restart.
Maintenance activity will be completed, and normal service should resume, no later than August 17, 2026, 04:00 AM ET.
If a service disruption occurs during this window, no action is required from Interconnection sites.
If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Aug 13, 23:22 PDT
This is a reminder that AWS will be conducting maintenance on their Direct Connect endpoint located in Seattle, WA on Monday, August 17:
Maintenance Event Start: Monday, August 17, 2026, 02:00 AM ET
Maintenance Event End: Monday, August 17, 2026, 04:00 AM ET
Maintenance Event Duration: 2 Hours
Station Impact:
Live Linear Streaming services may be impacted for the duration of the maintenance window. PBS Digital has notified all digital streaming partners about this outage After 5 minutes of feed outage time, PBS Digital will automatically switch your site’s PBS Platform service to the PBS National Feed, and you will receive a notification email. Other digital streaming partners may implement their own failover separately from PBS Digital. For PBS Member Station Platform Streaming, if a failover to the National feed takes place, your site can switch back to your local feed via Livestream Manager (formally the PBS LLS Admin Console) at the conclusion of the Maintenance Window. Please notify any streaming providers that the local feed has been restored, if needed.
File Delivery Services may be interrupted briefly at some point during this maintenance event, while service transitions to the redundant AWS direct connect endpoint. Once File Delivery services are restored, downloads that were queued prior to the start of the maintenance window will restart.
Maintenance activity will be completed, and normal service should resume, no later than August 17, 2026, 04:00 AM ET.
If a service disruption occurs during this window, no action is required from Interconnection sites.
If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Aug 13, 23:22 PDT
Scheduled -
Interconnection Service Recipients,
AWS will be conducting maintenance on their Direct Connect endpoint located in Seattle, WA:
Maintenance Event Start: Monday, August 17, 2026, 02:00 AM ET
Maintenance Event End: Monday, August 17, 2026, 04:00 AM ET
Maintenance Event Duration: 2 Hours
Station Impact:
Live Linear Streaming services may be impacted for the duration of the maintenance window. PBS Digital has notified all digital streaming partners about this outage After 5 minutes of feed outage time, PBS Digital will automatically switch your site’s PBS Platform service to the PBS National Feed, and you will receive a notification email. Other digital streaming partners may implement their own failover separately from PBS Digital. For PBS Member Station Platform Streaming, if a failover to the National feed takes place, your site can switch back to your local feed via Livestream Manager (formally the PBS LLS Admin Console) at the conclusion of the Maintenance Window. Please notify any streaming providers that the local feed has been restored, if needed.
File Delivery Services may be interrupted briefly at some point during this maintenance event, while service transitions to the redundant AWS direct connect endpoint. Once File Delivery services are restored, downloads that were queued prior to the start of the maintenance window will restart.
Maintenance activity will be completed, and normal service should resume, no later than August 17, 2026, 04:00 AM ET.
If a service disruption occurs during this window, no action is required from Interconnection sites.
If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Aug 6, 23:14 PDT
AWS will be conducting maintenance on their Direct Connect endpoint located in Seattle, WA:
Maintenance Event Start: Monday, August 17, 2026, 02:00 AM ET
Maintenance Event End: Monday, August 17, 2026, 04:00 AM ET
Maintenance Event Duration: 2 Hours
Station Impact:
Live Linear Streaming services may be impacted for the duration of the maintenance window. PBS Digital has notified all digital streaming partners about this outage After 5 minutes of feed outage time, PBS Digital will automatically switch your site’s PBS Platform service to the PBS National Feed, and you will receive a notification email. Other digital streaming partners may implement their own failover separately from PBS Digital. For PBS Member Station Platform Streaming, if a failover to the National feed takes place, your site can switch back to your local feed via Livestream Manager (formally the PBS LLS Admin Console) at the conclusion of the Maintenance Window. Please notify any streaming providers that the local feed has been restored, if needed.
File Delivery Services may be interrupted briefly at some point during this maintenance event, while service transitions to the redundant AWS direct connect endpoint. Once File Delivery services are restored, downloads that were queued prior to the start of the maintenance window will restart.
Maintenance activity will be completed, and normal service should resume, no later than August 17, 2026, 04:00 AM ET.
If a service disruption occurs during this window, no action is required from Interconnection sites.
If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Aug 6, 23:14 PDT
Aug 16, 2026
Aug 15, 2026
No incidents reported.
Aug 14, 2026
Resolved -
Interconnection Service Recipient,
AWS Direct Connect endpoint maintenance has now been concluded. Your site can switch back to your local feed via the Livestream Manager (formally the PBS LLS Admin Console) at this time. Please notify any streaming providers that the local feed has been restored, if needed.
If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.
Again, we are very sorry for this longer than expected maintenance by AWS on their Direct Connect endpoint in Seattle, WA.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Aug 14, 06:31 PDT
AWS Direct Connect endpoint maintenance has now been concluded. Your site can switch back to your local feed via the Livestream Manager (formally the PBS LLS Admin Console) at this time. Please notify any streaming providers that the local feed has been restored, if needed.
If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.
Again, we are very sorry for this longer than expected maintenance by AWS on their Direct Connect endpoint in Seattle, WA.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Aug 14, 06:31 PDT
Update -
Interconnection Service Recipient,
AWS has provided the following update:
"The maintenance that was scheduled for AWS Direct Connect endpoint in Westin Building Exchange, Seattle, WA from Friday, August 14, 2026, 06:00 AM ET to August 14, 2026, 08:00 AM ET will not complete within the announced window. All work is now expected to be completed and service successfully restored by Fri, 14 Aug 2026 10:00 AM ET. "
We sincerely apologize for the inconvenience this has caused you. We will continue to provide any updates as they become available.
Aug 14, 06:03 PDT
AWS has provided the following update:
"The maintenance that was scheduled for AWS Direct Connect endpoint in Westin Building Exchange, Seattle, WA from Friday, August 14, 2026, 06:00 AM ET to August 14, 2026, 08:00 AM ET will not complete within the announced window. All work is now expected to be completed and service successfully restored by Fri, 14 Aug 2026 10:00 AM ET. "
We sincerely apologize for the inconvenience this has caused you. We will continue to provide any updates as they become available.
Aug 14, 06:03 PDT
Identified -
Interconnection Service Recipients,
AWS conducting maintenance on their Direct Connect endpoint has resulted in longer than expected loss of connectivity than what was currently expected. Maintenance was supposed to end August 14, 2026, 08:00 AM ET but is still ongoing. We will update this status page once AWS has concluded their maintenance window or shared more information.
We are very sorry for this unexpected inconvenience.
Orb Team
Aug 14, 05:48 PDT
AWS conducting maintenance on their Direct Connect endpoint has resulted in longer than expected loss of connectivity than what was currently expected. Maintenance was supposed to end August 14, 2026, 08:00 AM ET but is still ongoing. We will update this status page once AWS has concluded their maintenance window or shared more information.
We are very sorry for this unexpected inconvenience.
Orb Team
Aug 14, 05:48 PDT
Completed -
The scheduled maintenance has been completed.
Aug 14, 05:00 PDT
Aug 14, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 03:00 PDT
Aug 14, 03:00 PDT
Update -
Interconnection Service Recipients,
This is a reminder that AWS will be conducting maintenance on their Direct Connect endpoint located in Seattle, WA on Friday, August 14:
Maintenance Event Start: Friday, August 14, 2026, 06:00 AM ET
Maintenance Event End: Friday, August 14, 2026, 08:00 AM ET
Maintenance Event Duration: 2 Hours
Station Impact:
Live Linear Streaming services may be impacted for the duration of the maintenance window. PBS Digital has notified all digital streaming partners about this outage. After 5 minutes of feed outage time, PBS Digital will automatically switch your site’s PBS Platform service to the PBS National Feed, and you will receive a notification email. Other digital streaming partners may implement their own failover separately from PBS Digital. For PBS Member Station Platform Streaming, if a failover to the National feed takes place, your site can switch back to your local feed via Livestream Manager (formally the PBS LLS Admin Console) at the conclusion of the Maintenance Window. Please notify any streaming providers that the local feed has been restored, if needed.
Reception of allocation streams on HD64 & HD65 terrestrial channels may also be impacted while the maintenance takes place.
File Delivery Services may be interrupted briefly at some point during this maintenance event, while service transitions to the redundant AWS direct connect endpoint. Once File Delivery services are restored, downloads that were queued prior to the start of the maintenance window will restart.
Maintenance activity will be completed, and normal service should resume, no later than August 14, 2026, 08:00 AM ET.
If a service disruption occurs during this window, no action is required from Interconnection sites.
If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Aug 12, 23:02 PDT
This is a reminder that AWS will be conducting maintenance on their Direct Connect endpoint located in Seattle, WA on Friday, August 14:
Maintenance Event Start: Friday, August 14, 2026, 06:00 AM ET
Maintenance Event End: Friday, August 14, 2026, 08:00 AM ET
Maintenance Event Duration: 2 Hours
Station Impact:
Live Linear Streaming services may be impacted for the duration of the maintenance window. PBS Digital has notified all digital streaming partners about this outage. After 5 minutes of feed outage time, PBS Digital will automatically switch your site’s PBS Platform service to the PBS National Feed, and you will receive a notification email. Other digital streaming partners may implement their own failover separately from PBS Digital. For PBS Member Station Platform Streaming, if a failover to the National feed takes place, your site can switch back to your local feed via Livestream Manager (formally the PBS LLS Admin Console) at the conclusion of the Maintenance Window. Please notify any streaming providers that the local feed has been restored, if needed.
Reception of allocation streams on HD64 & HD65 terrestrial channels may also be impacted while the maintenance takes place.
File Delivery Services may be interrupted briefly at some point during this maintenance event, while service transitions to the redundant AWS direct connect endpoint. Once File Delivery services are restored, downloads that were queued prior to the start of the maintenance window will restart.
Maintenance activity will be completed, and normal service should resume, no later than August 14, 2026, 08:00 AM ET.
If a service disruption occurs during this window, no action is required from Interconnection sites.
If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Aug 12, 23:02 PDT
Scheduled -
Interconnection Service Recipients,
AWS will be conducting maintenance on their Direct Connect endpoint located in Seattle, WA:
Maintenance Event Start: Friday, August 14, 2026, 06:00 AM ET
Maintenance Event End: Friday, August 14, 2026, 08:00 AM ET
Maintenance Event Duration: 2 Hours
Station Impact:
Live Linear Streaming services may be impacted for the duration of the maintenance window. PBS Digital has notified all digital streaming partners about this outage. After 5 minutes of feed outage time, PBS Digital will automatically switch your site’s PBS Platform service to the PBS National Feed, and you will receive a notification email. Other digital streaming partners may implement their own failover separately from PBS Digital. For PBS Member Station Platform Streaming, if a failover to the National feed takes place, your site can switch back to your local feed via Livestream Manager (formally the PBS LLS Admin Console) at the conclusion of the Maintenance Window. Please notify any streaming providers that the local feed has been restored, if needed.
Reception of allocation streams on HD64 & HD65 terrestrial channels may also be impacted while the maintenance takes place.
File Delivery Services may be interrupted briefly at some point during this maintenance event, while service transitions to the redundant AWS direct connect endpoint. Once File Delivery services are restored, downloads that were queued prior to the start of the maintenance window will restart.
Maintenance activity will be completed, and normal service should resume, no later than August 14, 2026, 08:00 AM ET.
If a service disruption occurs during this window, no action is required from Interconnection sites.
If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Aug 10, 17:13 PDT
AWS will be conducting maintenance on their Direct Connect endpoint located in Seattle, WA:
Maintenance Event Start: Friday, August 14, 2026, 06:00 AM ET
Maintenance Event End: Friday, August 14, 2026, 08:00 AM ET
Maintenance Event Duration: 2 Hours
Station Impact:
Live Linear Streaming services may be impacted for the duration of the maintenance window. PBS Digital has notified all digital streaming partners about this outage. After 5 minutes of feed outage time, PBS Digital will automatically switch your site’s PBS Platform service to the PBS National Feed, and you will receive a notification email. Other digital streaming partners may implement their own failover separately from PBS Digital. For PBS Member Station Platform Streaming, if a failover to the National feed takes place, your site can switch back to your local feed via Livestream Manager (formally the PBS LLS Admin Console) at the conclusion of the Maintenance Window. Please notify any streaming providers that the local feed has been restored, if needed.
Reception of allocation streams on HD64 & HD65 terrestrial channels may also be impacted while the maintenance takes place.
File Delivery Services may be interrupted briefly at some point during this maintenance event, while service transitions to the redundant AWS direct connect endpoint. Once File Delivery services are restored, downloads that were queued prior to the start of the maintenance window will restart.
Maintenance activity will be completed, and normal service should resume, no later than August 14, 2026, 08:00 AM ET.
If a service disruption occurs during this window, no action is required from Interconnection sites.
If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Aug 10, 17:13 PDT
Aug 13, 2026
Resolved -
Update: This notification is being closed. Service recipients can refer to the text below if larger than expected latency is experienced between the World and Create National satellite and terrestrial feeds.
Original Message:
Following the transition of the Primary Uplink of PBS NOC Channels to the Encompass facility on Thursday, July 16, larger than expected latency (up to 8 seconds) has been experienced between the World and Create National satellite and terrestrial feeds.
Per PBS NOC and Encompass, this delay will exist until the NOC transitions to LTN (Timeline TBD).
PBS has issued a post on myPBS, with a recommended recovery action of utilizing the latency adjustment in the IX Global (or Local) portal (“Latency Adjustment” field), to adjust for the latency from the new uplink location.
Please Note: For sites that have a custom Input Buffer Size configuration, please open a Support Ticket with the Orb Support Team before making a timing adjustment so a Support Team Member can confirm the correct settings are in place after the timing adjustment has been made.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Aug 13, 22:04 PDT
Original Message:
Following the transition of the Primary Uplink of PBS NOC Channels to the Encompass facility on Thursday, July 16, larger than expected latency (up to 8 seconds) has been experienced between the World and Create National satellite and terrestrial feeds.
Per PBS NOC and Encompass, this delay will exist until the NOC transitions to LTN (Timeline TBD).
PBS has issued a post on myPBS, with a recommended recovery action of utilizing the latency adjustment in the IX Global (or Local) portal (“Latency Adjustment” field), to adjust for the latency from the new uplink location.
Please Note: For sites that have a custom Input Buffer Size configuration, please open a Support Ticket with the Orb Support Team before making a timing adjustment so a Support Team Member can confirm the correct settings are in place after the timing adjustment has been made.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Aug 13, 22:04 PDT
Monitoring -
Following the transition of the Primary Uplink of PBS NOC Channels to the Encompass facility on Thursday, July 16, larger than expected latency (up to 8 seconds) has been experienced between the World and Create National satellite and terrestrial feeds.
Per PBS NOC and Encompass, this delay will exist until the NOC transitions to LTN (Timeline TBD).
PBS has issued a post on myPBS, with a recommended recovery action of utilizing the latency adjustment in the IX Global (or Local) portal (“Latency Adjustment” field), to adjust for the latency from the new uplink location.
Please Note: For sites that have a custom Input Buffer Size configuration, please open a Support Ticket with the Orb Support Team before making a timing adjustment so a Support Team Member can confirm the correct settings are in place after the timing adjustment has been made.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Jul 22, 06:59 PDT
Per PBS NOC and Encompass, this delay will exist until the NOC transitions to LTN (Timeline TBD).
PBS has issued a post on myPBS, with a recommended recovery action of utilizing the latency adjustment in the IX Global (or Local) portal (“Latency Adjustment” field), to adjust for the latency from the new uplink location.
Please Note: For sites that have a custom Input Buffer Size configuration, please open a Support Ticket with the Orb Support Team before making a timing adjustment so a Support Team Member can confirm the correct settings are in place after the timing adjustment has been made.
Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Jul 22, 06:59 PDT
Aug 12, 2026
No incidents reported.
Aug 11, 2026
No incidents reported.
Aug 10, 2026
No incidents reported.
Aug 9, 2026
No incidents reported.
Aug 8, 2026
No incidents reported.
Aug 7, 2026
No incidents reported.
Aug 6, 2026
No incidents reported.
Aug 5, 2026
No incidents reported.