Primary Uplink of PBS NOC Channels Experiencing Larger than Expected Delay on Create and World.
Monitoring - Following the transition of the Primary Uplink of PBS NOC Channels to the Encompass facility on Thursday, July 16, larger than expected latency (up to 8 seconds) has been experienced between the World and Create National satellite and terrestrial feeds.

Per PBS NOC and Encompass, this delay will exist until the NOC transitions to LTN (Timeline TBD).

PBS has issued a post on myPBS, with a recommended recovery action of utilizing the latency adjustment in the IX Global (or Local) portal (“Latency Adjustment” field), to adjust for the latency from the new uplink location.

Please Note: For sites that have a custom Input Buffer Size configuration, please open a Support Ticket with the Orb Support Team before making a timing adjustment so a Support Team Member can confirm the correct settings are in place after the timing adjustment has been made.

Orb Group Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Jul 22, 2026 - 06:59 PDT

About This Site

Welcome to Edisen real-time information on system status and security. A note will be posted here if there are any interruptions in service and scheduled service events.

Uptime over the past 90 days. View historical uptime.
Orb1 Portal Operational
Interconnection Orb MagnuBox Devices (Terrestrial) Operational
Interconnection Local Live Linear Streaming (Terrestrial) Operational
Interconnection National Program Feeds (Terrestrial) Operational
90 days ago
99.87 % uptime
Today
PitchBlue Group Operational
PitchBlue Feed Reports Operational
PitchBlue Formatic Operational
PitchBlue MagnuBoxes (Terrestrial) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 29, 2026

No incidents reported today.

Jul 28, 2026

Orb Maintenance Window: One Vigor Software Upgrade
Completed - The scheduled maintenance has been completed.
Jul 28, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 17:00 PDT
Scheduled - On Tuesday, July 28, from 8PM-11PM ET (5PM-8PM PT), the Orb Support Team will coordinate a OneVigor software upgrade to the Production Environment.

During this maintenance window, we anticipate no interruption to file delivery or linear delivery. However, the Interconnection Media Management GUI and the Global GUI may be unavailable during this maintenance window.

In the event a service disruption does occur during this window, no action is needed from service recipients. The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).

If a service disruption persists after the maintenance window has ended, please contact the Orb Support Team for assistance.

Orb Support:

• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Jul 28, 08:07 PDT

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Interconnection Linear Streaming & MagnuBox Connectivity Outage - 2026-7-24 06:57 EDT
Resolved - Resolved - AWS has confirmed that the earlier operational issues were due to a networking problem in the affected region and that the issue is now resolved. Orb and Interconnection services, including Linear Streaming and MagnuBox connectivity, have remained stable since recovery began, and all Orb monitoring alerts have self-resolved.

Interconnection service recipients may resume all normal workflows. For PBS Member Station Platform Streaming, if a failover to the National feed took place, your site can now switch back to your local feed via PBS LLS Admin Console. Please notify any streaming providers that the local feed has been restored, if needed.
Jul 24, 06:19 PDT
Update - Update - All services have remained stable. All Orb monitoring alerts have self-resolved, indicating that connectivity for Linear Streams and MagnuBox has been restored. We have also confirmed that all MagnuBoxes and Titan Encoders are reachable.

We have not yet received an update from AWS regarding the underlying regional issue. We will continue to monitor for signs that the root cause has been resolved.

For PBS Member Station Platform Streaming, if a failover to the National feed took place, your site can now switch back to your local feed via PBS LLS Admin Console. Please notify any streaming providers that the local feed has been restored, if needed.
Jul 24, 05:34 PDT
Monitoring - Update / Partial Restoration: Our monitoring and observability platforms indicate that connectivity for Linear Streaming and Magnubox Connectivity is being restored. We are continuing to monitor these services closely to confirm full recovery and stability across all affected systems.

We will provide another update once we have confirmed that all services are operating normally.
Jul 24, 05:07 PDT
Update - Update - At 7:40 ET, AWS communicated that they are investigating operational issues affecting the region in which Orb and Interconnection infrastructure is hosted. This aligns with the symptoms we are observing across our streaming and Interconnection services.

We are continuing to work with our partner vendors and monitoring the AWS health status to explore all available paths to resolution, regardless of whether the root cause is confirmed to be AWS-related or not. We will provide another update as soon as new information becomes available.
Jul 24, 04:56 PDT
Investigating - Interconnection Service Recipients,

Beginning at 2026-24-7 06:57hrs EDT, a high number of Interconnection Linear Feeds were interrupted. Impacted Linear Streams have been failed over to the National feed.

We are also investigating a MagnuBox Connectivity outage, which looks to be impacted for some sites.

Investigation is ongoing with all streaming partners and vendors engaged. A follow-up message will be sent when the interruption is resolved. Once the outage has resolved, stations may switch back to their local feed via the PBS LLS Admin Console if a failover to the National feed took place.

After resolution, a root cause analysis will be performed and be shared in follow-up communications.
Jul 24, 04:27 PDT

Jul 23, 2026

No incidents reported.

Jul 22, 2026

Jul 21, 2026

Orb Maintenance Window: One Vigor Software Upgrade (Staging Environment)
Completed - The scheduled maintenance has been completed.
Jul 21, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 18:03 PDT
Scheduled - On Tuesday, July 21, from 8PM-11PM ET (5PM-8PM PT), the Orb Support Team will coordinate a OneVigor software upgrade to the Staging Environment.

During this maintenance window, no operational impact is anticipated. In the event a service disruption does occur during this window, no action is needed from service recipients.

The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).
Jul 21, 18:02 PDT

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

Interconnection Maintenance Event: PBS NOC Facility Maintenance Window – July 16 2026
Completed - The scheduled maintenance has been completed.
Jul 16, 07:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:59 PDT
Scheduled - The PBS NOC will be permanently transitioning operations to the new EDM uplink facility on July 16 at 9:59 AM ET.

Expected interruptions should be minimal and comparable to a standard diversity site switch. Please contact NOC_TECH_MAINT@pbs.org or achorning@pbs.org with any questions. Notice of this change will also be posted to myPBS advisories.

Station Impact:
Terrestrial sources for HD01, HD02, HD03, and HD06 will switch to the EDM uplink facility at the time indicated above. A brief interruption may occur during the transition, and feed timing may shift slightly following the cutover. Stations that make timing adjustments may need to re-adjust after the transition is complete.
Jul 14, 14:04 PDT

Jul 15, 2026

No incidents reported.

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