Nagios Monitoring Automated Alert
Investigating - CRITICAL: 'Check ClipSearch' on 'live_edisen'
Apr 25, 2025 - 09:44 PDT
Nagios Monitoring Automated Alert
Investigating - CRITICAL: 'Check Zip' on 'live_edisen'
Apr 25, 2025 - 09:42 PDT
Nagios Monitoring Automated Alert
Investigating - CRITICAL: 'Check Service Content Analysis' on 'live_edisen'
Apr 25, 2025 - 09:41 PDT

About This Site

Welcome to Edisen real-time information on system status and security. A note will be posted here if there are any interruptions in service and scheduled service events.

Uptime over the past 90 days. View historical uptime.
Edisen Portal Operational
PitchBlue Feed Reports Operational
PitchBlue Formatic Operational
PitchBlue MagnuBoxes (Terrestrial) Operational
sIX MagnuBoxes (Terrestrial) Operational
sIX Live Linear Streaming (Terrestrial) Operational
sIX HD-64 Linear Stream ? Operational
sIX HD-65 Linear Stream ? Operational
NPR Connectivity Operational
Edisen Advertio Cloud Operational
sIX National Streams ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PBS NOC DDMS Cutover – Maintenance Window Apr 29, 2025 02:00-05:00 PDT

On Tuesday, April 29th, from 5:00 AM- 8:00 AM ET (2:00 AM – 5:00 AM PT), the Edisen Support Team will coordinate a circuit cutover work session at PBS NOC.

During the work session, all national linear terrestrial services contributed by the NOC will be unavailable for a period ranging from 5 minutes to the full duration (3-hours) of the maintenance window.

The following TERRESTRIAL linear streams will be impacted:

PBS-01 (NPS-East)
PBS-02 (NPS-West)
PBS-03 (PBS Kids)
PBS-04 (HD-64 contribution stream) – Unallocated during maintenance window
PBS-05 (HD-65 contribution stream) – Unallocated during maintenance window
PBS-06 (HD03)

Stations may plan to switch away from the affected terrestrial streams (to the corresponding satellite streams, or to alternative programming) during this period until the all-clear is issued. The Maintenance Window will be completed, and normal service should resume no later than 8:00 AM ET (5:00 AM PT).
Posted on Apr 25, 2025 - 11:15 PDT
Apr 25, 2025
Issues loading ec.edisen.com
Resolved - A fix has been implemented to address the DNS resolution issue impacting access to ec.edisen.com. Access to the Edisen Media Management UI should now be fully restored.

We will continue to monitor for stability. If you encounter any ongoing issues, please contact Edisen Support.
Apr 25, 11:06 PDT
Update - Access to the sIX ManguBox API remains fully operational at this time.

We are continuing to investigate issues affecting access to the Edisen Media Management UI via ec.edisen.com.

As a temporary workaround, users can access the platform by visiting https://app.onevigor.tv/, which will redirect to https://signin.edisen.com/.

Updates will be shared as more information becomes available.
Apr 25, 10:51 PDT
Update - We are continuing to investigate an issue with DNS resolution for ec.edisen.com, where impacted users may experience difficulty accessing Edisen Media Management through this address.

As a temporary workaround, users can access the platform by visiting https://app.onevigor.tv/, which will redirect to https://signin.edisen.com/.

Our engineering team is actively working to identify the root cause and implement a fix. Further updates will be posted here as they become available.
Apr 25, 10:46 PDT
Investigating - We are currently investigating an issue affecting DNS resolution for ec.edisen.com. Our engineering team is actively working to identify the root cause and implement a fix.

We will provide updates as more information becomes available.
Apr 25, 10:42 PDT
Apr 24, 2025
MPLS Network Maintenance Event
Completed - The scheduled maintenance has been completed.
Apr 24, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:00 PDT
Scheduled - On Thursday, April 24th from 2:00 AM – 4:00 AM ET (11:00 PM – 1:00 AM PT), the Edisen Support Team will be coordinating a Connectivity Provider Maintenance Window that could impact Interconnection services.

This work will be done within the Connectivity Provider (Lumen) network and not at your site.

During the work session, all national linear terrestrial services contributed by the PBS NOC will experience brief service interruptions during the maintenance window.

The following TERRESTRIAL linear streams will be impacted:

• PBS-01 (NPS-East)
• PBS-02 (NPS-West)
• PBS-03 (PBS Kids)
• PBS-04 (HD-64 contribution stream) – Unallocated during maintenance window
• PBS-05 (HD-65 contribution stream) – Unallocated during maintenance window
• PBS-06 (HD03)

Stations may elect to switch away from the affected terrestrial streams (to the corresponding satellite streams or alternative programming) during this period to avoid disruption until the all-clear notification is issued.

The Maintenance Window will be completed, and normal service should resume no later than 4:00 AM ET (1:00 AM PT).

Edisen Support Team
Apr 22, 15:49 PDT
Apr 23, 2025
PBS NOC Primary Playout System Cutover – Maintenance Window
Completed - The scheduled maintenance has been completed.
Apr 23, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:00 PDT
Scheduled - PBS NOC Primary Playout System Cutover – Maintenance Window

On Wednesday, April 23rd, from 11:00 AM- Noon ET (8:00 AM – 9:00 AM PT), the PBS NOC Team will be executing a Primary Playout System cutover work session.

During the work session, all national linear terrestrial services contributed by the PBS NOC will experience brief service interruptions during the maintenance window.

The following TERRESTRIAL linear streams will be impacted:

• PBS-01 (NPS-East)
• PBS-02 (NPS-West)
• PBS-03 (PBS Kids)
• PBS-04 (HD-64 contribution stream) – Unallocated during maintenance window
• PBS-05 (HD-65 contribution stream) – Unallocated during maintenance window
• PBS-06 (HD03)

Stations may elect to switch away from the affected terrestrial streams (to the corresponding satellite streams or alternative programming) during this period to avoid disruption until the all-clear notification is issued.

Best efforts have been made by the PBS NOC Team to maintain timing between both new and legacy playout systems, with a primary focus on satellite delivery.

PLEASE NOTE: Terrestrial delivery timing adjustments may need to be made at each receive location after completion of the work session. Even stations that have already made latency adjustments may need to make additional adjustments. This can be accomplished via the sIX GUI or by contacting Edisen support at sixtickets@edisen.com.

The Maintenance Window will be completed, and normal service should resume no later than Noon ET (9:00 AM PT).
Apr 22, 13:20 PDT
Apr 22, 2025
Edisen Maintenance Window: OneVigor Software Upgrade - 4/22/2025
Completed - The scheduled maintenance has been completed.
Apr 22, 18:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 17:00 PDT
Scheduled - On Tuesday, April 22nd, from 8PM-11PM ET (5PM-8PM PT), the Edisen Support Team will coordinate a OneVigor software upgrade to the Production Environment.

During this maintenance window, we anticipate no interruption to file delivery or linear delivery. However, the sIX Media Management GUI and the sIX Global GUI may be unavailable during this maintenance window.

In the event a service disruption does occur during this window, no action is needed from service recipients. The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).

If a service disruption persists after the maintenance window has ended, please contact the Edisen Support Team for assistance.

Edisen Support:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Apr 21, 07:17 PDT
Apr 21, 2025
PBS NOC Primary Playout System Cutover – Maintenance Window
Completed - The scheduled maintenance has been completed.
Apr 21, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 12:00 PDT
Scheduled - PBS NOC Primary Playout System Cutover – Maintenance Window

On Monday, April 21st, from 3:00 PM- 4:00 PM ET (12:00 PM – 1:00 PM PT), the PBS NOC Team will be executing a Primary Playout System cutover work session.

During the work session, all national linear terrestrial services contributed by the PBS NOC will experience brief service interruptions during the maintenance window.

The following TERRESTRIAL linear streams will be impacted:

• PBS-01 (NPS-East)
• PBS-02 (NPS-West)
• PBS-03 (PBS Kids)
• PBS-04 (HD-64 contribution stream) – Unallocated during maintenance window
• PBS-05 (HD-65 contribution stream) – Unallocated during maintenance window
• PBS-06 (HD03)

Stations may elect to switch away from the affected terrestrial streams (to the corresponding satellite streams or alternative programming) during this period to avoid disruption until the all-clear notification is issued.

Best efforts have been made by the PBS NOC Team to maintain timing between both new and legacy playout systems, with a primary focus on satellite delivery.

PLEASE NOTE: Terrestrial delivery timing adjustments may need to be made at each receive location after completion of the work session. Even stations that have already made latency adjustments may need to make additional adjustments. This can be accomplished via the sIX GUI or by contacting Edisen support at sixtickets@edisen.com.

The Maintenance Window will be completed, and normal service should resume no later than 4:00 PM ET (1:00 PM PT).
Apr 17, 06:23 PDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Edisen Maintenance Window: OneVigor Software Upgrade (Staging Environment)
Completed - The scheduled maintenance has been completed.
Apr 15, 19:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 17:00 PDT
Scheduled - On Tuesday, April 15th, from 8PM-11PM ET (5PM-8PM PT), the Edisen Support Team will coordinate a OneVigor software upgrade to the Staging Environment.

During this maintenance window, no operational impact is anticipated. In the event a service disruption does occur during this window, no action is needed from service recipients.

The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).
Apr 14, 08:10 PDT
PBS NOC Primary Playout System Cutover – Maintenance Window (Work Session Postponed)
Completed - The Maintenance Window session scheduled for Wednesday, April 15, has been postponed. This work will be re-scheduled for Monday, April 21. A new Status Page Notification will be created for that rescheduled session.
Apr 15, 16:34 PDT
Scheduled - PBS NOC Primary Playout System Cutover – Maintenance Window

On Wednesday, April 16th, from 3:00 PM- 4:00 PM ET (12:00 PM – 1:00 PM PT), the PBS NOC Team will be executing a Primary Playout System cutover work session.

During the work session, all national linear terrestrial services contributed by the PBS NOC will experience brief service interruptions during the maintenance window.

The following TERRESTRIAL linear streams will be impacted:

• PBS-01 (NPS-East)
• PBS-02 (NPS-West)
• PBS-03 (PBS Kids)
• PBS-04 (HD-64 contribution stream) – Unallocated during maintenance window
• PBS-05 (HD-65 contribution stream) – Unallocated during maintenance window
• PBS-06 (HD03)

Stations may elect to switch away from the affected terrestrial streams (to the corresponding satellite streams or alternative programming) during this period to avoid disruption until the all-clear notification is issued.

Best efforts have been made by the PBS NOC Team to maintain timing between both new and legacy playout systems, with a primary focus on satellite delivery.

PLEASE NOTE: Terrestrial delivery timing adjustments may need to be made at each receive location after completion of the work session. Even stations that have already made latency adjustments may need to make additional adjustments. This can be accomplished via the sIX GUI or by contacting Edisen support at sixtickets@edisen.com.

The Maintenance Window will be completed, and normal service should resume no later than 4:00 PM ET (1:00 PM PT).
Apr 14, 14:03 PDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

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