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Welcome to Edisen real-time information on system status and security. A note will be posted here if there are any interruptions in service and scheduled service events.

Uptime over the past 90 days. View historical uptime.
Edisen Portal Operational
PitchBlue Feed Reports Operational
PitchBlue Formatic Operational
PitchBlue MagnuBoxes (Terrestrial) Operational
sIX MagnuBoxes (Terrestrial) Operational
sIX Live Linear Streaming (Terrestrial) Operational
sIX HD-64 Linear Stream ? Operational
sIX HD-65 Linear Stream ? Operational
NPR Connectivity Operational
Edisen Advertio Cloud Operational
sIX National Streams ? Operational
90 days ago
99.87 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PBS NOC Facility Maintenance Window – 9/16/2025 Sep 16, 2025 08:00-08:30 PDT

On Tuesday, September 16, from 11:00 AM – 11:30 PM AM ET (8:00 AM – 8:30 AM PT), the PBS NOC will be conducting maintenance within the PBS NOC facility.

During the work session Create and World satellite feeds will be unavailable. Stations may plan to switch away from the affected Satellite streams (to the corresponding terrestrial streams, or to alternative programming) during this maintenance window.

The Maintenance Window will be completed, and normal service should resume no later than 11:30 AM ET (8:30 AM PT).
Posted on Sep 15, 2025 - 15:43 PDT

Edisen Maintenance Window: OneVigor Software Upgrade (Staging Environment) Sep 16, 2025 17:00-20:00 PDT

On Tuesday, September 16, from 8PM-11PM ET (5PM-8PM PT), the Edisen Support Team will coordinate a OneVigor software upgrade to the Staging Environment.

During this maintenance window, no operational impact is anticipated. In the event a service disruption does occur during this window, no action is needed from service recipients.

The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).
Posted on Sep 15, 2025 - 06:48 PDT
Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
Edisen Maintenance Window: OneVigor Software Upgrade - 9/9/2025
Completed - The scheduled maintenance has been completed.
Sep 9, 19:11 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 17:00 PDT
Scheduled - On Tuesday, September 9, from 8PM-11PM ET (5PM-8PM PT), the Edisen Support Team will coordinate a OneVigor software upgrade to the Production Environment.

During this maintenance window, we anticipate no interruption to file delivery or linear delivery. However, the sIX Media Management GUI and the sIX Global GUI may be unavailable during this maintenance window.

In the event a service disruption does occur during this window, no action is needed from service recipients. The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).

If a service disruption persists after the maintenance window has ended, please contact the Edisen Support Team for assistance.

Edisen Support:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Sep 8, 08:50 PDT
Sep 8, 2025
Interconnection Maintenance Event: Service Impacting AWS Maintenance Window - September 9, 2025
Completed - We’d like to inform you that the planned AWS Direct Connect Endpoint maintenance in Seattle, WA, originally scheduled for September 9, 2025, 1:00AM ET (10:00PM PT) to September 9, 2025, 9:00AM ET (6:00AM PT) has been cancelled.

No impact to services is expected as a result.

We’ll share any new scheduling updates from AWS as they become available.
Sep 8, 21:34 PDT
Scheduled - Hello sIX Service Recipient,

AWS will be conducting maintenance on their Direct Connect endpoint located in Seattle, WA:

Maintenance Event Start: September 9, 2025, 1:00AM ET (10:00PM PT)
Maintenance Event End: September 9, 2025, 9:00AM ET (6:00AM PT)
Maintenance Event Duration: 8 Hours

Station Impact:

- File Delivery Services will be interrupted briefly at some point during this maintenance event, while service transitions to the redundant AWS direct connect endpoint. Once services are restored, downloads that were queued prior to the start of the maintenance window will restart.

- Linear streams provided by your station to PBS Digital and other streaming platforms will be impacted for the duration of the maintenance window. It is recommended that service recipients switch to the PBS National Feed via the PBS LLS Admin Console during this event. PBS Digital has notified all digital streaming partners about this outage.

- Terrestrial National Linear Content Feeds provided to your station via the Interconnection network will not be impacted by this event.

For service recipients that wish to remain on their PBS Local Feed for this event, after 5 minutes of feed outage time PBS Digital will automatically switch your site to the PBS National Feed, and you will receive a notification email. Other digital streaming partners may implement their own failover separately from PBS Digital. Once the maintenance window is complete, and if a failover to the National feed has taken place, your site can switch back to your local feed for PBS platforms via the PBS LLS Admin Console and notify your other streaming providers that the local feed has been restored.

Maintenance activity will be completed, and normal service should resume no later than September 9th, 9:00 AM ET (September 9, 6:00 AM PT).

If a service disruption occurs during this window, no action is required from Interconnection sites.

If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.

Edisen Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Sep 4, 10:45 PDT
Third-Party Call Center Connectivity Issues - September 8 2025
Resolved - Resolved - Call Center connectivity was restored at 19:50 EST. Call Center personnel have tested and confirmed that inbound phone interactions are being presented to agents successfully.
Sep 8, 16:52 PDT
Investigating - We are currently experiencing phone connectivity issues with Edisen's third-party call center, impacting our ability to handle interactions via phone call. The call center is actively working to identify the root cause and restore connectivity.

If you are unable to reach us via phone, please send an email to vigoragents@aureon.com. For any critical issues, please state the criticality in your message so that the proper escalation chain can be engaged.

The ability to create Edisen support tickets in Netsuite, via the link below, is not impacted.

https://3818166.extforms.netsuite.com/app/site/crm/externalcasepage.nl/compid.3818166/.f?formid=3&h=AAFdikaI0H4e5WIIbsBgQ4itCnuq7rKorYhw2H8XA1rzhzNFFvk&redirect_count=1&did_javascript_redirect=T

Once a Trouble Ticket has been opened, you will receive a confirmation email and your Support Ticket can be tracked or updated via that email that will include the Edisen Operational Services Center Team.

We will keep the status page updated as we receive additional information.
Sep 8, 16:19 PDT
Sep 7, 2025
Interconnection Maintenance Event: AWS Direct Connect Maintenance Window - September 7, 2025
Completed - The scheduled maintenance has been completed.
Sep 7, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 19:00 PDT
Scheduled - AWS will be conducting maintenance on their Direct Connect endpoint located in Ashburn, VA:

Maintenance Event Start: September 7, 2025, 10:00PM ET
Maintenance Event End: September 8, 2025, 2:00AM ET
Maintenance Event Duration: 4 Hours

Station Impact:

File Delivery Services will be interrupted briefly, while service transitions to the redundant AWS direct connect endpoint. Once File Delivery services are restored, downloads that were queued prior to the start of the maintenance window will restart.

Live Linear Streaming services will not be impacted by this event.

Maintenance activity will be completed, and normal service should resume no later than September 8th, 2:00 AM ET (September 7, 11:00 PM PT).

If a service disruption occurs during this window, no action is required from Interconnection sites.

If connectivity or task processing issues persist after the maintenance window has ended, please contact Edisen Support for assistance.

Edisen Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Sep 3, 13:01 PDT
Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

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