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Welcome to Edisen real-time information on system status and security. A note will be posted here if there are any interruptions in service and scheduled service events.
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Scheduled Maintenance
Orb Maintenance Window: OneVigor Software Upgrade - 3/24/2026 Mar 24, 2026 17:00-20:00 PDT
Update -
On Tuesday, March 24, from 8PM-11PM ET (5PM-8PM PT), the Orb Support Team will coordinate a OneVigor software upgrade to the Production Environment.
During this maintenance window, we anticipate no interruption to file delivery or linear delivery. However, the Interconnection Media Management GUI and the Global GUI may be unavailable during this maintenance window.
In the event a service disruption does occur during this window, no action is needed from service recipients. The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).
If a service disruption persists after the maintenance window has ended, please contact the Orb Support Team for assistance.
Orb Support:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Mar 23, 2026 - 06:17 PDT
During this maintenance window, we anticipate no interruption to file delivery or linear delivery. However, the Interconnection Media Management GUI and the Global GUI may be unavailable during this maintenance window.
In the event a service disruption does occur during this window, no action is needed from service recipients. The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).
If a service disruption persists after the maintenance window has ended, please contact the Orb Support Team for assistance.
Orb Support:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Mar 23, 2026 - 06:17 PDT
Scheduled -
On Tuesday, March 10, from 8PM-11PM ET (5PM-8PM PT), the Orb Support Team will coordinate a OneVigor software upgrade to the Production Environment.
During this maintenance window, we anticipate no interruption to file delivery or linear delivery. However, the Interconnection Media Management GUI and the Global GUI may be unavailable during this maintenance window.
In the event a service disruption does occur during this window, no action is needed from service recipients. The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).
If a service disruption persists after the maintenance window has ended, please contact the Orb Support Team for assistance.
Orb Support:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Mar 23, 2026 - 06:17 PDT
During this maintenance window, we anticipate no interruption to file delivery or linear delivery. However, the Interconnection Media Management GUI and the Global GUI may be unavailable during this maintenance window.
In the event a service disruption does occur during this window, no action is needed from service recipients. The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).
If a service disruption persists after the maintenance window has ended, please contact the Orb Support Team for assistance.
Orb Support:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Mar 23, 2026 - 06:17 PDT
AWS-East Maintenance Mar 25, 2026 08:00-14:00 PDT
Hello Interconnection Service Recipient,
Lumen and OrbGroup will be conducting maintenance on their Direct Connect endpoint located in Herndon, Virginia:
Maintenance Event Start: Wednesday, March 25, 2026, 11:00AM ET (8:00AM PT)
Maintenance Event End: Wednesday, March 25, 2026, 5:00PM ET (2:00PM PT)
Maintenance Event Duration: 6 Hours
Station Impact:
- File Delivery Services will be interrupted briefly at some point during this maintenance event. Once services are restored, downloads that were queued prior to the start of the maintenance window will restart.
- Linear streams provided by your station to PBS Digital and other streaming platforms WILL NOT BE impacted for the duration of the maintenance window.
- There will be NO impact to the Terrestrial National Linear Content Feeds provided to your station.
If a service disruption occurs during this window, no action is required from Interconnection sites. If connectivity or task processing issues persist after the maintenance window has ended, please contact OrbGroup Support for assistance.
OrbGroup Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Posted on Mar 24, 2026 - 06:55 PDT
Lumen and OrbGroup will be conducting maintenance on their Direct Connect endpoint located in Herndon, Virginia:
Maintenance Event Start: Wednesday, March 25, 2026, 11:00AM ET (8:00AM PT)
Maintenance Event End: Wednesday, March 25, 2026, 5:00PM ET (2:00PM PT)
Maintenance Event Duration: 6 Hours
Station Impact:
- File Delivery Services will be interrupted briefly at some point during this maintenance event. Once services are restored, downloads that were queued prior to the start of the maintenance window will restart.
- Linear streams provided by your station to PBS Digital and other streaming platforms WILL NOT BE impacted for the duration of the maintenance window.
- There will be NO impact to the Terrestrial National Linear Content Feeds provided to your station.
If a service disruption occurs during this window, no action is required from Interconnection sites. If connectivity or task processing issues persist after the maintenance window has ended, please contact OrbGroup Support for assistance.
OrbGroup Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Posted on Mar 24, 2026 - 06:55 PDT