All Systems Operational

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Welcome to Edisen real-time information on system status and security. A note will be posted here if there are any interruptions in service and scheduled service events.

Uptime over the past 90 days. View historical uptime.
Orb1 Portal Operational
Interconnection Orb MagnuBox Devices (Terrestrial) Operational
Interconnection Local Live Linear Streaming (Terrestrial) Operational
Interconnection National Program Feeds (Terrestrial) Operational
PitchBlue Group Operational
PitchBlue Feed Reports Operational
PitchBlue Formatic Operational
PitchBlue MagnuBoxes (Terrestrial) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 15, 2026

No incidents reported today.

Oct 14, 2026

Interconnection Linear Streaming Outage - World Terrestrial Stream - 10/14/2026 13:54 - 14:01 ET.
Resolved - RESOLVED: The World terrestrial stream experienced technical difficulties on 10/14/2026 between 13:54 - 14:01 ET due to an equipment issue at the originating site. This was an isolated occurrence which was addressed, and no residual effects are expected.
Oct 14, 12:16 PDT
Monitoring - Hello Interconnection Service Recipient,

This is a notification that the World terrestrial stream experienced technical difficulties on 10/14/2026 between 13:54 - 14:01 ET.

The Orb Group support team is monitoring the stream for stability and will advise of any further impacts to service.

Investigation is underway to determine the root cause. Stations are urged to monitor mypbs.org for advisories on missed feeds and potential refeeds.

Thank You,
Orb Group Support Team
sixtickets@edisen.com
Oct 14, 11:07 PDT
Third-Party Call Center Connectivity Issues
Resolved - RESOLVED - Orb Group's 3rd party Contact Center restored connectivity and is again able to handle customer interactions.
Oct 14, 09:09 PDT
Investigating - We are currently experiencing phone connectivity issues with Orb Group's third-party call center, impacting our ability to handle interactions via phone call. The call center is actively working to identify the root cause and restore connectivity.

If you are unable to reach us via phone, please send an email to vigoragents@aureon.com. For any critical issues, please state the criticality in your message so that the proper escalation chain can be engaged.

The ability to create Edisen support tickets in Netsuite is not impacted.

We will keep the status page updated as we receive additional information.
Oct 14, 07:04 PDT

Oct 13, 2026

Orb Maintenance Window: One Vigor Software Upgrade (Staging Environment)
Completed - The scheduled maintenance has been completed.
Oct 13, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 17:00 PDT
Scheduled - On Tuesday, October 13, from 8PM-11PM ET (5PM-8PM PT), the Orb Support Team will coordinate a OneVigor software upgrade to the Staging Environment.

During this maintenance window, no operational impact is anticipated. In the event a service disruption does occur during this window, no action is needed from service recipients.

The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).
Oct 9, 07:49 PDT

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

Interconnection Maintenance Event – Streaming Services Impacted: PBS NOC MPLS Maintenance Window - October 7, 2026
Completed - The scheduled maintenance has been completed.
Oct 7, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 21:00 PDT
Scheduled - Interconnection Service Recipients,

Lumen will be conducting emergency maintenance on the MPLS circuit servicing PBS NOC, impacting National terrestrial program feeds to Interconnection:

Maintenance Event Start: Wednesday, October 7, 2026, 00:00 AM ET (Tuesday, October 6, 2026, 9:00 PM PT)
Maintenance Event End: Wednesday, October 7, 2026, 06:00 AM ET (Wednesday, October 7, 2026, 03:00 AM PT)

Maintenance Event Duration: 6 Hours

Station Impact:

There will be NO impact to Satellite services, file delivery, or linear streams provided by your station to PBS Digital and other streaming platforms during this Maintenance event.

During the work session, the following TERRESTRIAL linear streams could be unavailable for the duration of the maintenance window:

PBS-01 (NPS-East)
PBS-02 (NPS-West)
PBS-03 (PBS Kids)
PBS-06 (HD03)

Stations may plan to switch away from the affected terrestrial streams (to the corresponding satellite streams, or to alternative programming) during this period to avoid this service disruption.

The Maintenance activity will be completed, and normal service should resume no later than 6:00 AM EDT (3:00 AM PDT) on Wednesday, October 7.

If a service disruption occurs during this window, no action is required from Interconnection sites. If connectivity or task processing issues persist after the maintenance window has ended, please contact Orb Support for assistance.

sixtickets@edisen.com
1 (866) 748 - 4467 Ext. 2
Oct 6, 16:33 PDT

Oct 6, 2026

Orb Maintenance Window: One Vigor Software Upgrade
Completed - The scheduled maintenance has been completed.
Oct 6, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 17:00 PDT
Scheduled - On Tuesday, October 6, from 8PM-11PM ET (5PM-8PM PT), the Orb Support Team will coordinate a OneVigor software upgrade to the Production Environment.

During this maintenance window, we anticipate no interruption to file delivery or linear delivery. However, the Interconnection Media Management GUI and the Global GUI may be unavailable during this maintenance window.

In the event a service disruption does occur during this window, no action is needed from service recipients. The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).

If a service disruption persists after the maintenance window has ended, please contact the Orb Support Team for assistance.

Orb Support:

• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
Oct 2, 08:04 PDT

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

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