All Systems Operational

About This Site

Welcome to Edisen real-time information on system status and security. A note will be posted here if there are any interruptions in service and scheduled service events.

Uptime over the past 90 days. View historical uptime.
Edisen Portal Operational
Interconnection Edisen Edge Devices (Terrestrial) Operational
Interconnection Local Live Linear Streaming (Terrestrial) Operational
Interconnection National Program Feeds (Terrestrial) Operational
90 days ago
100.0 % uptime
Today
PitchBlue Group Operational
PitchBlue Feed Reports Operational
PitchBlue Formatic Operational
PitchBlue MagnuBoxes (Terrestrial) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[CORRECTED] Interconnection Maintenance Event: Service Impacting National Linear Streaming Maintenance Window - 5/29/2026 May 28, 2026 21:00 - May 29, 2026 03:00 PDT

Update - [CORRECTED]

Hello Interconnection Service Recipient,

Lumen will be conducting maintenance on the circuit providing the National terrestrial program feeds to Interconnection during the following:

Maintenance Dates, Times and Duration:
Maintenance Event Start: Friday, May 29, 12:00AM EDT (9:00 PM PDT)
Maintenance Event End: Friday, May 29, 6:00AM EDT (3:00 AM PDT)
Maintenance Event Duration: 6 Hours

Station Impact:

There will be NO impact to Satellite services or file delivery during this Maintenance event. During the work session, the following TERRESTRIAL linear stream could be unavailable for the duration of the maintenance window:

• Create

Stations may plan to switch away from the affected terrestrial stream (to the corresponding satellite streams, or to alternative programming) during this period until the maintenance window has been concluded.
Maintenance activity will be completed, and normal service should resume no later than, May 29, 6:00AM EDT (3:00 AM PDT).

If a service disruption occurs during this window, no action is required from Interconnection sites. If connectivity or task processing issues persist after the maintenance window has ended, please contact Orb Support for assistance.

Orb Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
May 14, 2026 - 23:06 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 14, 2026 - 22:17 PDT
Scheduled - ***PLEASE NOTE THE UPDATED DATE/TIMES BELOW

Hello Interconnection Service Recipient,

Lumen will be conducting maintenance on the circuit providing the National terrestrial program feeds to Interconnection during the following:

Maintenance Dates, Times and Duration:
Maintenance Event Start: Friday, May 29, 12:00AM EDT (9:00 PM PDT)
Maintenance Event End: Friday, May 29, 6:00AM EDT (3:00 AM PDT)
Maintenance Event Duration: 6 Hours

Station Impact:

There will be NO impact to Satellite services or file delivery during this Maintenance event. During the work session, the following TERRESTRIAL linear stream could be unavailable for the duration of the maintenance window:

• Create

Stations may plan to switch away from the affected terrestrial stream (to the corresponding satellite streams, or to alternative programming) during this period until the maintenance window has been concluded.
Maintenance activity will be completed, and normal service should resume no later than, May 29, 6:00AM EDT (3:00 AM PDT).

If a service disruption occurs during this window, no action is required from Interconnection sites. If connectivity or task processing issues persist after the maintenance window has ended, please contact Orb Support for assistance.

Orb Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
May 29, 2026 - 21:00 PDT
May 20, 2026
[CORRECTED] Interconnection Maintenance Event: Service Impacting National Linear Streaming Maintenance Window - 5/20/2026
Completed - The scheduled maintenance has been completed.
May 20, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:00 PDT
Update - [CORRECTED]

Hello Interconnection Service Recipient,

Lumen will be conducting maintenance on the circuit providing the National terrestrial program feeds to Interconnection during the following:

Maintenance Dates, Times and Duration:
Maintenance Event Start: Wednesday, May 20, 12:00AM EDT (9:00 PM PDT)
Maintenance Event End: Wednesday, May 20, 6:00AM EDT (3:00 AM PDT)
Maintenance Event Duration: 6 Hours

Station Impact:

There will be NO impact to Satellite services or file delivery during this Maintenance event. During the work session, the following TERRESTRIAL linear stream could be unavailable for the duration of the maintenance window:

• Create

Stations may plan to switch away from the affected terrestrial stream (to the corresponding satellite streams, or to alternative programming) during this period until the maintenance window has been concluded.
Maintenance activity will be completed, and normal service should resume no later than, May 20, 6:00AM EDT (3:00 AM PDT).

If a service disruption occurs during this window, no action is required from Interconnection sites. If connectivity or task processing issues persist after the maintenance window has ended, please contact Orb Support for assistance.

Orb Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
May 14, 23:02 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 14, 22:16 PDT
Scheduled - ***PLEASE NOTE THE UPDATED DATE/TIMES BELOW

Hello Interconnection Service Recipient,

Lumen will be conducting maintenance on the circuit providing the National terrestrial program feeds to Interconnection during the following:

Maintenance Dates, Times and Duration:
Maintenance Event Start: Wednesday, May 20, 12:00AM EDT (9:00 PM PDT)
Maintenance Event End: Wednesday, May 20, 6:00AM EDT (3:00 AM PDT)
Maintenance Event Duration: 6 Hours

Station Impact:

There will be NO impact to Satellite services or file delivery during this Maintenance event. During the work session, the following TERRESTRIAL linear stream could be unavailable for the duration of the maintenance window:

• Create

Stations may plan to switch away from the affected terrestrial stream (to the corresponding satellite streams, or to alternative programming) during this period until the maintenance window has been concluded.
Maintenance activity will be completed, and normal service should resume no later than, May 20, 6:00AM EDT (3:00 AM PDT).

If a service disruption occurs during this window, no action is required from Interconnection sites. If connectivity or task processing issues persist after the maintenance window has ended, please contact Orb Support for assistance.

Orb Support Team:
• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
May 20, 21:00 PDT
May 19, 2026
Orb Maintenance Window: One Vigor Software Upgrade
Completed - The scheduled maintenance has been completed.
May 19, 17:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 17:00 PDT
Scheduled - On Tuesday, May 19, from 8PM-11PM ET (5PM-8PM PT), the Orb Support Team will coordinate a OneVigor software upgrade to the Production Environment.

During this maintenance window, we anticipate no interruption to file delivery or linear delivery. However, the Interconnection Media Management GUI and the Global GUI may be unavailable during this maintenance window.

In the event a service disruption does occur during this window, no action is needed from service recipients. The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).

If a service disruption persists after the maintenance window has ended, please contact the Orb Support Team for assistance.

Orb Support:

• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
May 18, 10:15 PDT
MagnuBox Connectivity Issues
Resolved - After a monitoring period, the issue has been confirmed resolved and connectivity has remained stable. Any service recipients still experiencing issues with MagnuBox connectivity are advised to open a support ticket with the Orb Group OSC.

Interconnection Service Recipients:
sixtickets@edisen.com
1-866-748-4467 Ext. 2

PitchBlue Service Recipients:
mls@vigorsystemsinc.com
1-866-437-BLUE (866-437-2583)

We appreciate your patience while we addressed this issue.
May 19, 09:56 PDT
Monitoring - We have deployed the fix and are seeing restored connectivity between MagnuBox servers and our central monitoring site. Our team is continuing to monitor the system closely to confirm stability and ensure service remains fully restored.
May 19, 07:44 PDT
Identified - We have identified the issue affecting connectivity between MagnuBox servers and our central monitoring site. Our engineering team is testing a fix and will deploy it once validation is complete. We will continue to share updates as progress is made.
May 19, 07:39 PDT
Investigating - We are investigating an issue causing loss of connectivity between some MagnuBox servers and our central monitoring site. Our Site Reliability team is actively triaging the issue, and we will provide updates as more information becomes available.
May 19, 07:21 PDT
PBS NOC DDMS Failover Test Maintenance Window – 5/19/2026
Completed - The scheduled maintenance has been completed.
May 19, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 02:00 PDT
Scheduled - The Orb Support Team will coordinate a back-up circuit failover work session at PBS NOC, impacting National terrestrial program feeds to Interconnection:

Maintenance Event Start: Tuesday, May 19th, 5:00 AM EDT (2:00 AM PDT)

Maintenance Event End: Tuesday, May 19th, 7:00 AM EDT (4:00 AM PDT)

Maintenance Event Duration: 2 Hours



Station Impact:

There will be NO impact to Satellite services, file delivery, or linear streams provided by your station to PBS Digital and other streaming platforms during this Maintenance event.

During the work session, the following TERRESTRIAL linear stream could be unavailable for the duration of the maintenance window:

PBS-01 (NPS-East)

PBS-02 (NPS-West)

PBS-03 (PBS Kids)

PBS-04 (HD-64 contribution stream) – Unallocated during maintenance window

PBS-05 (HD-65 contribution stream) – Unallocated during maintenance window

PBS-06 (HD03)

Stations may plan to switch away from the affected terrestrial streams (to the corresponding satellite streams, or to alternative programming) during this period to avoid this service disruption.

The Maintenance activity will be completed, and normal service should resume no later than 7:00 AM ET (4:00 AM PT).

If a service disruption occurs during this window, no action is required from Interconnection sites. If connectivity or task processing issues persist after the maintenance window has ended, please contact Orb Support for assistance.

sixtickets@edisen.com

1(866) 748 - 4467 Ext. 2
May 15, 08:00 PDT
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026
Orb Maintenance Window: One Vigor Software Upgrade (Staging Environment)
Completed - The scheduled maintenance has been completed.
May 12, 19:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 17:00 PDT
Scheduled - On Tuesday, May 12, from 8PM-11PM ET (5PM-8PM PT), the Orb Support Team will coordinate a OneVigor software upgrade to the Staging Environment.

During this maintenance window, no operational impact is anticipated. In the event a service disruption does occur during this window, no action is needed from service recipients.

The Maintenance Window will be completed, and normal service should resume no later than 11PM ET (8PM PT).
May 11, 21:35 PDT
May 11, 2026
Interconnection Support Email Delivery Service Interruption (Resolved)
Resolved - This incident has been resolved.
May 11, 21:30 PDT
Monitoring - Interconnection Service Recipients:

It has come to our attention that from the time frame between Monday, April 13 and Thursday, April 30th, there was an issue that impacted delivery of email messages from the Orb (formerly Edisen) Support Team Ticketing System.

This issue was corrected as of Thursday morning, April 30.

The Orb Support Team will be refreshing all Support Case Tickets that were in progress during this time frame to ensure in-progress support cases are addressed and remediated.

We recommend that all Interconnection service recipients review any communication that was initiated during the above time frame, and please review any Support inquiries that have not been responded to as those messages may not have been received by the Support Team.

You can contact the Orb Support Team if there are questions about any in progress Support Cases:

• sixtickets@edisen.com
• 1(866) 748 - 4467 Ext. 2
May 1, 15:55 PDT
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage